Michael A Phillips

Senior Economic Crime Investigator with expertise in risk assessment and compliance documentation. Demonstrated success in strengthening financial crime controls and mentoring teams. Proficient in report generation and data analysis, leading to enhanced operational efficiency and reduced financial crime risks.

• Managed a new client base - ensuring we achieved financial goal for the quarter
• Average gross profit 60%
• Initiated development on a new methodology within the customer delivery pipeline
• PMI – RMP - Project Management Institute, Risk Management Professional
• Effectively manage and react to risks within a project, from the ground up
• PMI – PMP - Project Management Institute, Project Management Professional
• Qualified PRINCE2 Practitioner
• Worked with a software development company, testing some new project management software and supporting them in their development of the software
• Created and delivered project work plans and revised as appropriate to meet changing needs and requirements
• Identified resources and assigned responsibilities
• Managed day-to-day operational aspects of the project(s)
• Ensured project documents are complete, current, and appropriately stored
• Worked closely with relevant stakeholders to ensure effective and efficient implementation of the project(s)
• Submitted project status reports to stakeholders, reviews bugs
• Strong understanding of GDPR
• Took total ownership of all training, reconfiguring working methods and forwarding the information to other stores in the area
• Implemented a project to introduce new company clocking and time-keeping system to the region as well as trained all store management in the new systems
• Evaluated and implemented new methodology to react to sales trends affecting payroll
• Took control of legal documentation, ensuring the store stayed compliant
• Ensured productivity targets were hit for consecutively as a result of changes introduced and implemented by myself

• Quality family time
• Further learning at home
• Photography
• Tinkering with Electronics

• Economic Crime Investigator, Nationwide, Remote, 11/01/23, Ongoing, Assist in protecting the Society from accounts being used for illegal activity, Ensure a fair and diligent investigation to obtain the best outcome for Nationwide and its members, Compile coherent, detailed and consistent reports based on a thorough investigation, Prepare Suspicious Activity Reports to send to the National Crime Agency, Built a Productivity Tracker for new and established Investigators to improve productivity, Train and develop current Investigators, teach and improving their methodologies, Apart of a select group of Investigators used for Projects and Additional works
• Senior Collection and Recoveries, Nationwide, Remote, 01/01/23, 11/01/23, Assist members when at their most financially vulnerable, Build rapport to enable comprehensive fact finding, Signpost support options for members, Support colleagues with adhoc queries, Ensuring FCA compliance throughout
• Member Representative, Nationwide, Galashiels, 11/01/21, 01/01/23, Manage member journey – ensuring security and safety throughout, Multi skilled to operate call center, assisting with queries and offering solutions, Help guide members through their nationwide journey, Manage branch financial due diligence – ensuring money counts are accurate first time, Help members secure lost funds through investigation
• Staff Trainer, Lidl Stores, Kelso, 08/01/19, 11/01/21, Training staff in new methodologies, Manage customer expectations, Ensure all due diligence is carried out when working within the stores, Assist in developing and implementing training and methodologies
• Project Manager, RWS Language Solutions, 09/01/18, 08/01/19, Manage client’s expectations with a realistic result, Become the main contact for several clients, ensuring continuous business, Building strong client base – to the point of being requested by said clients, Aim to bring in the projects within all agreed budgets, Aim to bring in more business by projecting a positive business image, Report and plan effectively - ensuring all registers are relevant and organised, Keep projects within required restraints
• Customer Relationship Consultant, Skipton Building Society, Edinburgh, 03/01/18, 09/01/18, Assist with the day to day running of the branch, Open accounts, Using communication to discover any needs present or future the client would need, Train new and existing team members, Ensure knowledge was up to date with relevant legalities
• Project Management, Home Based, 08/01/17, 03/01/18, Developing and maturing skills accredited to the Project Management field
• Assistant Manager, Aldi Stores, Berwick upon Tweed, 07/01/14, 08/01/17, Lead and managed a team of people to deliver a well-oiled and systematic approach to improve the business, Managed and controlled budgets of the day-to-day business, reacting to changes in sales patterns and situations