Lynette Butler
Manchester,United Kingdom
Summary
Dedicated professional with a strong foundation in customer service and support, adept at strategic questioning and problem-solving. Demonstrates an investigative mindset and excels in telephony skills, time management, and pressure resilience. Proficient in computer systems knowledge and oral communication, with a customer-centric approach to account investigations and case management. Skilled in supporting vulnerable customers and report writing, with a focus on adaptability. Committed to enhancing customer experiences through effective case management and strategic problem-solving.
Overview
29
29
years of professional experience
3997
3997
years of post-secondary education
Work history
Economic Crime Investigations consultant
Nationwide Building Society
Manchester
2005.08 - 2026.03
- Supported resolution of complex member issues to boost overall satisfaction.
- Assisted vulnerable members with gambling financial abuse and fraud cases through dedicated engagement.
- Assisted vulnerable members with gambling, financial abuse and fraud cases through dedicated engagement.
- Interviewed witnesses, suspects and victims to gather valuable information during investigations.
- liaised between customers and the company for addressing any concerns related to fraudulent incidents.
- Identified fraudulent transactions by carefully scrutinising financial records and bank statements.
- Built strong relationships with clients whilst conducting sensitive investigations into their financial dealings.
- Mitigated potential losses by swiftly detecting and reporting suspicious transactions to management.
- Maintained detailed records of all investigative actions taken, ensuring transparency and accountability.
- Reviewed customer accounts for signs of fraudulent activity, safeguarding client interests and company reputation.
- Fostered positive relationships with customers using empathetic communication skills.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Listened actively to offer accurate information and best solution to their needs.
- Enhanced client understanding of market trends, leading to informed decision making.
- Liaised closely with clients throughout consulting process, ensuring satisfaction at every stage.
- Identified areas for improvement in corporate structure, enhancing overall efficiency.
- Developed comprehensive business strategies to deliver client objectives.
- Helped organisations improve customer satisfaction and achieve measurable results.
MAKEUP ARTIST AND BEAUTY/SPORTS THERAPIST
Self-employed / Contract
Manchester, United Kingdom
1997.01 - 2006.01
- Assisted clients with makeup application and beauty therapies.
- Supported beauty services in hotels and department stores across UK.
- Prioritised health by leaving industry due to repetitive strain injury.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Kept client records regularly updated with detailed information on previous treatments.
- Built positive relationships with clients to encourage continued class attendance.
Education
NVQ Level 3 - Beauty Therapy
Bury College
Bury, Borough of BuryNVQ Level 2 - Beauty Therapy
Bury College
Lancaster, LancashireNVQ Level 2 - Counselling Skills
Bury Collage
Bury 2026.01 - 2026.03
NVQ Level 2 - Mental Health Awareness
Bury Collage
Bury, Borough of Bury 2026.03 - 2026.08
NVQ Level 3 - Counselling Skills
Bury Collage
Bury, Borough of BurySkills
- Customer service and support
- Strategic questioning
- Problem solving
- Investigative mindset
- Telephony skills
- Time management
- Pressure resilience
- Computer systems knowledge
- Oral communication
- Adaptability
- Customer-centric approach
- Account investigations
- Vulnerable customer support
- Case management
- Report writing
Accomplishments
I have trained to be a facilitator within addiction and mental health services, helping vulnerable individuals when they need help the most.
References
References available upon request.
Timeline
NVQ Level 2 - Mental Health Awareness
Bury Collage
2026.03 - 2026.08
NVQ Level 2 - Counselling Skills
Bury Collage
2026.01 - 2026.03
Economic Crime Investigations consultant
Nationwide Building Society
2005.08 - 2026.03
MAKEUP ARTIST AND BEAUTY/SPORTS THERAPIST
Self-employed / Contract
1997.01 - 2006.01
NVQ Level 3 - Beauty Therapy
Bury College
NVQ Level 2 - Beauty Therapy
Bury College
NVQ Level 3 - Counselling Skills
Bury Collage