Jack Edwards
Crosby,UK
Summary
Results-oriented professional with a strong focus on customer service and superb time management skills. Demonstrates exceptional staff coordination and effective complaint handling, ensuring high levels of customer satisfaction. Possesses strong interpersonal skills and expertise in sales upselling, contributing to increased revenue. Committed to leveraging these competencies to drive business success and enhance customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Senior Parking Host
Q-Park
Liverpool, Merseyside
07.2023 - 01.2026
- Managing a team of up to 4 parking hosts delegating work between the team and giving targets for the day/week.
- Taking intercom calls for 3 sites in the Liverpool cluster on average for 20 hours per week.
- Handling customer complaints in our Liverpool ONE site during the day as the senior parking host based in the office.
- Logging jobs that need doing such as repair/maintenance and liaising with contractors building excellent relationships in the process.
- Making sure all monthly and weekly checks are done across 6 sites across Liverpool city centre.
- Daily use of all Microsoft applications and telephone.
- Driving across all sites weekly to check progress of all jobs logged in and tasks given my staff on shift.
- Coordinated private event set-up, delivering successful experiences to large companies.
Customer Service Representative
Acorn Car Insurance
Liverpool, Merseyside
11.2022 - 06.2023
- Dealing with customer queries as the first point of contact.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Logged details of customer service calls in computer system following correct protocols.
Shop Assistant/Driver
Go Local Crosby
Liverpool, Merseyside
11.2021 - 10.2022
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and promotional pricing.
NHS Test and Trace Programme
HR GO
Liverpool, Merseyside
04.2020 - 10.2021
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Management and Tax Credit Officer
HER MAJESTY'S REVENUE AND CUSTOMS/DWP
Liverpool, Merseyside
07.2011 - 03.2020
- I worked for HMRC & DWP for 9 years total working several different roles such as Customer service advisor, Work Coach based in job centres across merseyside and cheshire and working as a tax credit officer.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Financial Fraud Investigator
Santander PLC
Liverpool, Merseyside
06.2009 - 05.2011
- I joined Santander as a cheque handler but quickly worked my way up to a fraud investigator role.
- Followed up on all reported instances of suspected fraud, ensuring thorough analysis and resolution.
- Reviewed customer accounts for signs of fraudulent activity, safeguarding client interests and company reputation.
- Conducted in-depth investigations for uncovering inconsistencies or irregularities in financial documents.
- Handled highly sensitive information confidentially throughout investigation process; ensured compliance with data protection laws.
- Secured sensistive data and maintained confidentiality during storage and review.
Shop Assistant
Go Local Convenience Store
Liverpool, Merseyside
01.2007 - 01.2009
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Fostered positive relationships with customers to enhance loyalty and retention.
Education
Completed Coursework Towards GCSE Level - Maths C, English C, Science C, Information Technology C, Physical Education C
Chesterfield High School
Merseyside 01.2007 - 7 2011
Completed Coursework Towards A Level - Sports Science
Chesterfield High School
Merseyside 09/2009 - 06/2011
Skills
- Results-orientated
- Customer service oriented
- Superb time management
- Staff coordination
- Strong interpersonal skills
- Sales upselling
- Effective complaint handling
- Fire safety trained
Certification
- Sports Leadership & Community Award - Level 1
- Sports Leadership & Community Award - Level 2
- Mathematics, English & Science - C (GCSE)
- Sports Science - Merit (A-Level)
HOBBIES AND INTERESTS
Playing football, Watching football, Socializing with friends, Spending time with family, Holidays with children and girlfriend
Timeline
Senior Parking Host
Q-Park
07.2023 - 01.2026
Customer Service Representative
Acorn Car Insurance
11.2022 - 06.2023
Shop Assistant/Driver
Go Local Crosby
11.2021 - 10.2022
NHS Test and Trace Programme
HR GO
04.2020 - 10.2021
Management and Tax Credit Officer
HER MAJESTY'S REVENUE AND CUSTOMS/DWP
07.2011 - 03.2020
Financial Fraud Investigator
Santander PLC
06.2009 - 05.2011
Shop Assistant
Go Local Convenience Store
01.2007 - 01.2009
Completed Coursework Towards GCSE Level - Maths C, English C, Science C, Information Technology C, Physical Education C
Chesterfield High School
01.2007 - 7 2011
Completed Coursework Towards A Level - Sports Science
Chesterfield High School
09/2009 - 06/2011