Asim Shafqat
Senior Client Advisor
Manchester,MAN
Summary
Results-driven Client Advisor with luxury retail experience at Prada, specialising in building long-term client relationships, driving sales performance, and delivering exceptional customer experiences. Proven ability to manage high-value client portfolios, exceed sales targets, and maintain brand standards in a fast-paced environment.
Backed by a Certificate of Higher Education in Computer Science, bringing strong analytical thinking, technical proficiency, and problem-solving skills. Experienced in CRM systems, data handling, and IT support, with a unique ability to bridge customer-focused service and technical understanding.
A proactive and adaptable professional with excellent communication, organisation, and leadership skills. Thrives under pressure, embraces new challenges, and consistently contributes to team success while maintaining a high level of personal performance.
Overview
9
9
years of professional experience
Work history
Senior Client Advisor
Prada
Manchester, Lancashire
08.2024 - Current
- Developed strong relationships for high client retention rates.
- Managed client accounts, ensuring smooth transactions and operations.
- Kept records of all contact with clients using CRM system.
- Monitored customer activity to recognise account growth possibilities.
- Reviewed client files to identify opportunities for cross selling.
- Built strong relationships with clients, leading to increased loyalty.
- Upheld high standards of communication and professionalism whilst interacting with clients.
- Conducted regular follow-ups to ensure client satisfaction.
- Handled administrative tasks such as inventory checks and cash reconciliation, kept daily operations smooth.
- Enhanced store presentation with strategic merchandise placement.
- Introduced new products to customers, increased awareness and sales opportunities.
- Set up delivery and repair appointments based on availability and individual schedules.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Collaborated with sales managers to meet target quotas.
- Identified discrepancies in stocks through regular inventory management.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Carried out day-to-day duties accurately and efficiently.
- Oversaw daily operations to achieve high productivity levels.
Marketing executive
Beverly Marketing Group
Leeds, West Yorkshire
01.2023 - 04.2025
- Identified potential market opportunities through extensive market research and analysis.
- Optimised SEO practices for improved online presence.
- Developed comprehensive marketing strategies to enhance brand visibility.
- Utilised data analytics tools to monitor campaign performance and make necessary adjustments for maximising effectiveness.
- Implemented efficient CRM systems to streamline customer interactions and communications.
- Directed social media initiatives, enhancing brand recognition and loyalty.
- Identified new customer segments and target audiences to expand reach.
- Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.
- Analysed performance metrics, providing insights into campaign effectiveness.
- Participated in brainstorming sessions, contributing fresh ideas for promotional strategies.
Client Advisor
Christian Louboutin
Manchester, Lancashire
10.2023 - 08.2024
- Built long-term relationships with customers and generated referrals from existing clients.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Managed client relationships from early stages of sales process through to post-sales
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Upsold additional products to increase average transaction values.
- Exceeded weekly targets through dedicated service and selling.
- Maintained knowledge of products and features to provide recommendations to customers.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
IT Support Analyst
RAC Motoring Services
Manchester, Lancashire
11.2022 - 10.2023
- Enhanced system functionality by troubleshooting hardware and software issues.
- Streamlined workflow through effective management of IT resources.
- Implemented IT solutions to boost operational efficiency.
- Handled sensitive data, guaranteeing confidentiality.
- Resolved system errors with comprehensive diagnostic tests.
- Conducted training sessions to enhance staff's IT skills.
- Installed software updates to improve system stability.
Sales Assistant
Kick Game
Manchester, Lancashire
12.2021 - 10.2022
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service offering courteous, helpful advice to best meet customer needs.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Received and processed product returns.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Brand Ambassador
Canada Goose
Manchester, Greater Manchester
09.2021 - 12.2021
- Maintained up-to-date knowledge of industry trends, consumer behaviour and competitor activity to develop effective sales initiatives.
- Created attractive product displays to enhance customer engagement and boost sales.
- Sold diverse products by explaining unique features, educating customers on benefits, applications and uses.
- Maintained up-to-date knowledge of customer buying habits, improving stock management processes to meet product demand.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Set aside merchandise for on-hold reservations, labelling clearly to avoid mishaps and confusion.
- Increased purchase totals by recommending additional items, consistently exceeding personal sales targets.
- Operated cash registers with accuracy and care, effectively processing cash, cheque and card transactions.
- Explained information about quality, value and style of products to influence customer buying decisions.
Sales Assistant
JD Sports
Manchester, Lancashire
03.2019 - 09.2021
- Managed efficient till operations, including scanning items, processing payments and issuing receipts.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments.
- Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
- Received and processed product returns.
Sales Assistant
WHSmith
Manchester, Lancashire
10.2017 - 02.2019
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Managed efficient till operations, including scanning items, processing payments and issuing receipts.
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
Education
Bachelor of Science - Computer Science
Manchester Metropolitan University
Manchester 09/2018 - 06/2022
A-Levels - Computer Science - Statistics- Media Studies
Xaverian College
Manchester06.2018
GCSEs - GCSE
Park Mains High School
Glasgow04.2015
Skills
- Excellent timekeeping
- Issue resolution
- Punctual and reliable
- Results-orientated
- Outgoing and enthusiastic
- Outstanding customer service
- Self-motivated
- Results driven
- Customer service oriented
- Money handling
- Organised and efficient
- After-sales care
- Campaigns launches
- Brand reputation building
- Conversion rates
- Client portfolio administration
- Client Relationship Management
- Advanced IT proficiency
- Customer relationship management
- Client retention
- Team Leadership
- Quality Assurance
- Leadership
- Social media marketing
- Experience with crm software
Timeline
Senior Client Advisor
Prada
08.2024 - Current
Client Advisor
Christian Louboutin
10.2023 - 08.2024
Marketing executive
Beverly Marketing Group
01.2023 - 04.2025
IT Support Analyst
RAC Motoring Services
11.2022 - 10.2023
Sales Assistant
Kick Game
12.2021 - 10.2022
Brand Ambassador
Canada Goose
09.2021 - 12.2021
Sales Assistant
JD Sports
03.2019 - 09.2021
Sales Assistant
WHSmith
10.2017 - 02.2019
Bachelor of Science - Computer Science
Manchester Metropolitan University
09/2018 - 06/2022
A-Levels - Computer Science - Statistics- Media Studies
Xaverian College
GCSEs - GCSE
Park Mains High School