Ishani Tilakaratne
Care Assistant
Bristol,South Gloucestershire
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in care home settings providing guidance and encouragement to clients
A qualified care assistant with experience and passionate about elder care, skilled at managing schedules and keeping clients as active as possible.
Culturally sensitive with the ability to provide both physical and emotional support to clients
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work history
Care assistant
Grove Care Limited
Patchway, South Gloucestershire
10.2023 - Current
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene and assisting with personal care.
- Serving nutritionally balanced meals and assisted with feeding and healthy meals according to the special additional meal plans.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained confidentiality and compliance standards for optimised patient care.
- Documentation of care, behaviour and patient activities for up-to-date client records.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Senior Bank Associate
Hatton National Bank Plc, Sri Lanka
Colombo
11.2005 - 08.2023
- Resolve difficult customer situations effectively while delivering professional customer service, and As a credit analyst, calculating debt service ratios and final checking of CRIB reports and giving credit decisions to higher authorities of the bank.
- Confidence to properly assist the customers and as well as the management to reach goals.
- Responsible for undertaking effective customer account reviews.
- Maximizing potential new business through effective relationship building & service providing.
- Contribute to ensuring all customer needs are met ,by offering a reliable & responsible service to new & existing customers.
- Handling Customer queries (Face to face & over the phone) and customer complaints
Education
NVQ Level 3 - Certificate in Professional Care giving
Surado Campus of business Management Pvt Ltd
Maharagama, Sri Lanka 03.2023 - 07.2023
G.C.E.A-Levels - Commerce
Southlands College, Fort, Galle, Sri Lanka
01.2001 - 04.2004
G.C.E.O/L -
Southlands College, Fort ,Galle, Sri Lanka
01.1998 - 12.2000
Skills
- Personal care
- Meal preparation
- Housekeeping
- Care plan management
- Elderly care
- Patient handling and positioning
- Confidence to properly assist people with their personal care needs
- Trustworthy individual who takes immense satisfaction in providing care for people, I am dedicated, hardworking and can tackle any challenge
Languages
English
Advanced
Timeline
Care assistant
Grove Care Limited
10.2023 - Current
NVQ Level 3 - Certificate in Professional Care giving
Surado Campus of business Management Pvt Ltd
03.2023 - 07.2023
Senior Bank Associate
Hatton National Bank Plc, Sri Lanka
11.2005 - 08.2023
G.C.E.A-Levels - Commerce
Southlands College, Fort, Galle, Sri Lanka
01.2001 - 04.2004
G.C.E.O/L -
Southlands College, Fort ,Galle, Sri Lanka
01.1998 - 12.2000
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