Summary
Overview
Work history
Education
Skills
References
Timeline
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Isabelle Waghorn

Bournemouth,Dorset

Summary

I am an enthusiastic customer service professional with diverse experience across hospitality, front of house, bar work, reception, and fast-paced food environments. I love talking to people and take pride in making customers feel seen and welcome. I have gained lots of transferrable skills from my past experience and am looking for a opportunity where I can apply those strengths into a new environment.

Overview

3
3
years of professional experience

Work history

Front of house team member and bar staff

The vauxhall inn
Tonbridge, Kent
06.2025 - Current
  • Bar experience
  • Monitoring stock
  • Conflict resolution
  • Upheld rigorous hygiene standards in all front-of-house areas.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Team work between FOH and kitchen to ensure smooth service
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Cash handling
  • Accurately took and processed customer orders

Receptionist

Waghorn and company
Tonbridge, Kent
02.2023 - 02.2025
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.

Team member

McDonald's
Tonbridge, Kent
03.2023 - 02.2025
  • Managed cash register
  • Delivered quality meals to customers by maintaining high cooking standards.
  • Maintained a clean and sanitary cooking area
  • Took orders with accuracy
  • Delivered excellent customer service
  • Trained staff
  • Health and safety training

Barista

clip n climb
Tonbridge, Kent
04.2022 - 02.2023
  • Managed high volume orders during peak hours maintaining quality of service.
  • Ensured the cleanliness of my station at all time
  • Cash handling
  • Restocking
  • Food preparation
  • Ensuring no cross-contamination for certain allergens
  • Great customer service skills


Education

GCSEs -

Bennett memorial diocesan school
Royal Tunbridge Wells, Kent
09.2017 - 06.2022

A-Levels - Biology, Chemistry and Geography

Bennett memorial diocesan school
Royal Tunbridge Wells, Kent
09.2022 - 06.2024

Bachelor of Science - Biomedical Science

Bournemouth University
Poole
09.2024 -

Skills

  • customer service and communication
  • multitasking and time management
  • teamwork
  • hospitality
  • reception/admin skills
  • problem solving and initiative
  • upselling
  • cleanliness
  • cash handling


References

References available upon request.

Timeline

Front of house team member and bar staff

The vauxhall inn
06.2025 - Current

Bachelor of Science - Biomedical Science

Bournemouth University
09.2024 -

Team member

McDonald's
03.2023 - 02.2025

Receptionist

Waghorn and company
02.2023 - 02.2025

A-Levels - Biology, Chemistry and Geography

Bennett memorial diocesan school
09.2022 - 06.2024

Barista

clip n climb
04.2022 - 02.2023

GCSEs -

Bennett memorial diocesan school
09.2017 - 06.2022

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Isabelle Waghorn