Isabelle Hutchins
Summary
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Enthusiastic and driven graduate with a strong foundation in research, communication, administration, and customer service. Experienced in working within fast-paced environments, supporting diverse individuals, and managing multiple priorities effectively. Demonstrates excellent organisational skills, attention to detail, and the ability to build positive working relationships. A reliable and adaptable professional seeking opportunities to contribute transferable skills, continue professional development, and make a positive impact within a forward-thinking organisation.
Overview
7
7
years of professional experience
Work history
SEN Teaching Assistant
Teaching Personnel
04.2024 - 09.2024
- Supported children aged 5–11 with Special Educational Needs within a primary school setting.
- Worked closely with pupils in small groups and one-to-one sessions to support learning and development.
- Built positive relationships with pupils, parents, and teaching staff.
- Maintained accurate records and monitored progress against learning objectives.
- Adapted communication styles to meet individual needs.
- Demonstrated patience, empathy, and professionalism in a fast-paced environment.
Telemarketing Agent
Print Show
07.2023 - 09.2023
- Conducted outbound telephone calls to prospective customers.
- Handled customer enquiries professionally and confidently.
- Maintained accurate records of customer interactions and outcomes.
- Developed strong telephone communication and customer service skills.
- Worked towards targets while maintaining a high standard of professionalism.
- Gained valuable experience in administration, data management, and client engagement.
Intern
Citizens Advice Bureau Wales
05.2022 - 05.2022
- Assisted clients with a variety of enquiries and support needs.
- Gathered information and helped identify appropriate solutions.
- Managed sensitive and confidential information responsibly.
- Used active listening and problem-solving skills to support clients effectively.
- Helped de-escalate challenging situations while maintaining professionalism.
- Developed strong communication, organisational, and customer service skills.
Waitress & Pizza Chef
Pizza Hut Restaurants
Bristol
11.2017 - 08.2021
- Delivered excellent customer service in a fast-paced restaurant environment.
- Worked collaboratively within a team to achieve daily and weekly sales targets.
- Demonstrated flexibility and reliability by covering shifts at short notice, including weekends, holidays, and peak trading periods.
- Prepared food and maintained high standards of food hygiene and safety.
- Managed customer requests and resolved issues professionally to ensure a positive dining experience.
- Supported the coordination of large group bookings, including children's birthday parties and special events.
- Developed strong communication, teamwork, time-management, and multitasking skills while working under pressure.
Education
Bachelor of Arts - Public Services
University of South Wales
PontypriddA-levels - BETC Public services
St Brendan’s Sixth Form College
BTEC - Health and Social Care PASS
Level 2 OCR - Health and Social Care – 5 D
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Hanham Woods Academy
Skills
- Project KPI management
- Telephone etiquette
- Cold calling
- De-escalation and empathy
- Data privacy and confidentiality
- Relationship building
- Impact analysis
- Interview coordination
- Target management
- Microsoft Office proficiency
- Virtual communication skills
- Advanced typing speed
- Attention to detail
- Organizational skills
- Business correspondence
References
References available on request.
Timeline
SEN Teaching Assistant
Teaching Personnel
04.2024 - 09.2024
Telemarketing Agent
Print Show
07.2023 - 09.2023
Intern
Citizens Advice Bureau Wales
05.2022 - 05.2022
Waitress & Pizza Chef
Pizza Hut Restaurants
11.2017 - 08.2021
A-levels - BETC Public services
St Brendan’s Sixth Form College
BTEC - Health and Social Care PASS
Level 2 OCR - Health and Social Care – 5 D
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Hanham Woods Academy
Bachelor of Arts - Public Services
University of South Wales