Isabella Alves
Swindon,Whiltshire
Summary
Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity. Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Waitress assistant
Fratello's
Swindon, Wiltshire
09.2023 - 09.2023
- Delivered outstanding customer service in line with Fratello by following departmental protocols.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Arranged tables and set up linens and silverware in preparation for guests.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Customer service assistant
Quality Dry Cleaners
Swindon, Wiltshire
03.2023 - 07.2023
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
GCSEs -
The Commonweal School
Swindon 09.2018 - 05.2023
Skills
- Quality Control
- Customer relations
- Till counting
- Money handling abilities
- Table service
- Problem solving
Languages
English
Fluent
Portuguese
Native
Timeline
Waitress assistant
Fratello's
09.2023 - 09.2023
Customer service assistant
Quality Dry Cleaners
03.2023 - 07.2023
GCSEs -
The Commonweal School
09.2018 - 05.2023
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