RAMALA RAI
Acton,Ealing
Summary
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work history
Waitress assistant
Art'otel London Battersea Power Station
Wandsworth
06.2024 - Current
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Collaborated with team to provide efficient service during peak hours.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Enhanced customer service by promptly taking orders and delivering food.
- Streamlined order placements with clear communication to kitchen staff.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Facilitated smooth operations by setting up tables and booths.
- Enhanced dining experience through friendly interaction with customers.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Remained calm under pressure, ensuring better performance during peak hours.
- Accommodated special dietary requests, enhancing customer dining experience.
- Handled payment transactions to guarantee smooth customer checkout process.
- Explained dish components clearly to inform customers' decisions.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained strong knowledge of food and menu changes to competently advise allergies or diet limitations.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waitress assistant
The Millennium Hotel
London, Gloucester Road
12.2023 - 05.2024
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Controlled high standards of cleanliness
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed timing standards in food deliveries to minimise delays.
- Practiced healthy and safety measures to comply with regulations.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Arranged tables and set up linens and silverware in preparation for guests.
Food and Beverage Assistant
Oatlands Park Hotel
Weybridge, Surrey
04.2023 - 12.2023
- Guaranteed outgoing orders met high company standards, maintaining service quality and consistency
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders
- Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders
- Actively listened to guests and understood when managing complex food service complaints
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
Private Care Assistant
Sajida Rehman
Woking
02.2022 - 02.2023
- Improved social health by promoting participation in hobbies and social interests
- Operated hoists to move clients in and out of bed
- Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes
- Laundered and repaired client clothing and linen
- Cared for wounds and pressure sores to prevent infection.
Waitress
the Burger House
Lalitpur
01.2021 - 05.2021
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Teacher
Oasis School
Lalitpur
01.2019 - 10.2020
- Preserved the confidentiality of student records and information at all times
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives
- Administered assessments to determine each student's specific educational and social needs
- Adapted teaching methods and materials to meet students' varying needs and interests
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment
- Planned and organized classrooms that consistently facilitated positive learning experience.
Education
Certificate of Higher Education: Business -
Pubhoss College
Skills
- Restaurant sanitization
- To be flexible and open to change
- Menu knowledge
- Excellent verbal communication skills
- Quality Control
- Patience and the ability to remain calm in stressful situations
- Customer service
- Supply inventory management
- Beverage serving
- Knowledge of dietary restrictions
- Proactive listening
Accomplishments
- Employed of the year in 2024.
Languages
English
Upper intermediate
Hindi
Upper intermediate
Nepali
Native
References
References available upon request.
Timeline
Waitress assistant
Art'otel London Battersea Power Station
06.2024 - Current
Waitress assistant
The Millennium Hotel
12.2023 - 05.2024
Food and Beverage Assistant
Oatlands Park Hotel
04.2023 - 12.2023
Private Care Assistant
Sajida Rehman
02.2022 - 02.2023
Waitress
the Burger House
01.2021 - 05.2021
Teacher
Oasis School
01.2019 - 10.2020
Certificate of Higher Education: Business -
Pubhoss College
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