Gayana Dinesh Katrathana
Hatfield,United Kingdom
Summary
As a motivated and delight MSc student at University of Hertfordshire, Am actively seeking a part time position that aligns with my skills and allows me to apply my knowledge in a real world setting. I am ready to bring my passion for learning and my drive for excellence to contribute to company’s success.
Overview
2
2
years of professional experience
Work History
Waitress assistant
Bar Turan
Hatfield, England
05.2024 - Current
- Greeted customers, presented menus and shared information about available special items.
- Informed kitchen staff regarding special order requirements.
- Followed health regulations whilst handling food, promoting safe practices.
- Enhanced customer service by promptly taking orders and delivering food.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Advised on food and drink choices based on customer preferences.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Kept tables clear of used crockery, glassware and cutlery.
- Polished glasses and cutlery to pristine standards.
- Collaborated with team to provide efficient service during peak hours.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Crew member
Chaayos Cafe
Bangalore, India
03.2023 - 11.2023
- Warmly greeted customers and proactively reduced wait times.
- Fulfilled personalized orders with speciality milk options, meeting strict dietary requirements.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Completed successful cash audits, correctly balancing till drawers and readying deposits for banking.
- Boosted customer loyalty through attentive and efficient service.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
Education
Bachelors in Commerce - Travel and Tourism - Accounts
St Claret College
Bangalore 06.2017 - 11.2020
MSc in Management - Logistics and Supply chain management - Management
University of Hertfordshire
Hatfield, Hertfordshire 01.2024 -
Skills
- Communication Skills
- Hazard Awareness
- Product Knowledge
- Quality control
- fast learner
- food quality assurance
- food Hygiene
- menu knowledge
- Latte art
- Foam art
- Espresso machine maintenance
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Custom
- Hospitality Management
- Dining Etiquette
Timeline
Waitress assistant
Bar Turan
05.2024 - Current
MSc in Management - Logistics and Supply chain management - Management
University of Hertfordshire
01.2024 -
Crew member
Chaayos Cafe
03.2023 - 11.2023
Bachelors in Commerce - Travel and Tourism - Accounts
St Claret College
06.2017 - 11.2020
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