Isabella Kirbyshaw
Doncaster,South Yorkshire
Summary
Motivated student pursuing an Undergraduate Degree in Law, demonstrating strong analytical and communication skills through coursework in law and psychology. Committed to learning and applying legal concepts, while developing interpersonal skills through customer interactions in a supervisory role. Eager to contribute to a dynamic team and gain practical experience in a professional environment.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Waitress Supervisor
Sun Inn Everton
Doncaster, South Yorkshire
05.2022 - Current
- Supervised team of waitresses, delegating tasks and managing schedules to maximise service quality.
- Trained new staff in food and drink service, POS systems, and cleaning protocols to ensure consistent service standards.
- Delivered exceptional service by providing timely and friendly service to every customer.
- Resolved customer complaints through active listening and effective solutions, enhancing customer satisfaction.
- Developed strong rapport with regular customers, contributing to repeat business and a loyal clientele.
- Managed reservations and cancellations, updating booking systems to improve efficiency and organisation.
- Initiated positive customer experiences by warmly greeting each new arrival. and offered immediate seating assistance.
Education
Bachelor of Arts - LLB Law
University of Hull
Hull 2024 - Current
A-Levels - Law, Psychology, German
Queen Elizabeth's High School, Gainsborough
Gainsborough, LIN 2022 - 2024
GCSEs - Multiple Academics
Queen Elizabeth's High School, Gainsborough
Gainsborough, LIN 2017 - 2022
Skills
- Reservation management
- Staff training
- Team management
- Customer service
- Conflict resolution
- Time management
- Organisational skills
- Cash handling
- Relationship building
- Communication skills
- Staff motivation
Languages
English
Proficient
C2
German
Upper Intermediate
B2
Timeline
Waitress Supervisor
Sun Inn Everton
05.2022 - Current
GCSEs - Multiple Academics
Queen Elizabeth's High School, Gainsborough
2017 - 2022
A-Levels - Law, Psychology, German
Queen Elizabeth's High School, Gainsborough
2022 - 2024
Bachelor of Arts - LLB Law
University of Hull
2024 - Current