Wissem Abdelli
Liverpool,united kingdom
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Passionate Head Waitress with extensive hospitality and service experience. Friendly and enthusiastic to provide welcoming, attentive customer environments. Positive with a can-do attitude for adaptable team support.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Waitress supervisor
Fattoush Restaurant
Liverpool, united kingdom
04.2023 - Current
- Followed food hygiene and safety procedures in line with requirements.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Advised on food and drink choices based on customer preferences.
- Processed payments and reduced customer wait times.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
Sales assistant
Es-Senia Shopping & Leisure Center
Oran Algeria , Algeria
07.2021 - 09.2022
- Assisted customers in locating specific items to boost satisfaction.
- Processed returned or exchanged items and provided refunds to customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Prepared invoices for customers with large orders or special sales types.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Bachelor of Science - Computer science
Liverpool John Moores University
Liverpool 11.2022 -
Skills
- Problem solving
- Reservation management
- Service level evaluations
- Verbal communication
- Dining room management
Languages
French
Proficient (C2)
Arabic
Intermediate
English
Intermediate
Turkish
Elementary
Spanish
Beginner
Certification
- driving Licences
- life science and Engineering foundation certificate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Waitress supervisor
Fattoush Restaurant
04.2023 - Current
Bachelor of Science - Computer science
Liverpool John Moores University
11.2022 -
Sales assistant
Es-Senia Shopping & Leisure Center
07.2021 - 09.2022
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