Alicja Miruc
Team leader/waitress/bartender
London
Summary
Passionate Head Waitress with extensive hospitality and service experience. Friendly and enthusiastic to provide welcoming, attentive customer environments. Positive with a can-do attitude for adaptable team support.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Waitress supervisor
Kanada-ya
Ealing Broadway, Ealing
01.2024 - 09.2024
- Demonstrated exceptional and up-to-date knowledge of menu items and daily specials when managing guest queries.
- Led team of 8 waiting staff to deliver top quality service and reach revenue goals.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
- Processed payments and reduced customer wait times.
Sales assistant
Sports Direct
Greenford, Ealing
10.2022 - 11.2023
- Built lasting relationships with clients through customer service interactions.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Assisted customers in locating specific items to boost satisfaction.
- Updated product labelling and pricing to reflect discounts and offers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Education
A-Levels - Health and social care
Hammersmith and fulham college
London 09.2021 - 05.2022
Skills
Customer Service
Waiting tables
Barista experience
Lightspeed Retail POS system
Table service
Reservation management
Languages
English
Native
Polish
Native
Timeline
Waitress supervisor
Kanada-ya
01.2024 - 09.2024
Sales assistant
Sports Direct
10.2022 - 11.2023
A-Levels - Health and social care
Hammersmith and fulham college
09.2021 - 05.2022