Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Isabella Forsyth

Isabella Forsyth

Edinburgh,United Kingdom

Summary

I am a dedicated, bilingual individual with diverse experience in customer service, hospitality, and legal support. My roles have strengthened my communication, problem-solving, and organisational skills, particularly in fast-paced environments. I excel at engaging with a diverse clientele and fostering positive experiences. I am committed to delivering high-quality service and continuous professional growth while pursuing a law degree at Edinburgh Napier University.

Overview

3
3
years of professional experience

Work history

Front of House team member

Ka Pao - ScoopRestaurants
Edinburgh
12.2024 - Current
  • Enhanced guest experience with a friendly and helpful attitude.
  • Checked guest satisfaction regularly, addressing any issues promptly. Maintaining the business's customer reputation and decreasing negative reviews.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Maintained high standards of customer service during peak times.
  • Provided recommendations on specials or seasonal offerings, increasing sales by 10%.

Care Assistant

Diamond Care
Blairgowrie, United Kingdom
01.2024 - 09.2024
  • Administered medication according to doctor's orders, ensuring safe and effective usage, decreasing the chances of mistakes.
  • Developed a positive working relationship with other healthcare professionals, resulting in improved collaboration.
  • Identified and reported any health and safety risks to ensure a safe working environment.

Waiting Staff/Barista

The Wee Coffee Shop
Blairgowrie and Rattray
06.2022 - 09.2023
  • Trained new staff members on proper coffee preparation and customer service techniques
  • Adapted to different customer needs and preferences, resulting in increased customer satisfaction
  • Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries

Legal administrative assistant

Macnab's Solicitors
Blairgowrie and Rattray, United Kingdom
07.2022 - 06.2023
  • Learned to use the firms' software to correctly carry out my tasks filing clients' information and case detail
  • Engaged in financial tasks, developing attention to detail and a strong understanding of the financial aspects of legal work
  • Observed and supported client meetings, gaining insight into legal procedures and client communication

Education

LLB Law - Law

Edinburgh Napier University
Edinburgh
09.2024 -

Skills

  • Customer Service
  • Up-Selling practices
  • Guest satisfaction
  • Financial skills
  • Critical thinking and decision-making
  • Team collaboration

Languages

Spanish
Native
English
Native

Affiliations

Enjoy staying active through regular gym workouts and playing with my university's netball sports society.

Timeline

Front of House team member

Ka Pao - ScoopRestaurants
12.2024 - Current

LLB Law - Law

Edinburgh Napier University
09.2024 -

Care Assistant

Diamond Care
01.2024 - 09.2024

Legal administrative assistant

Macnab's Solicitors
07.2022 - 06.2023

Waiting Staff/Barista

The Wee Coffee Shop
06.2022 - 09.2023

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Isabella Forsyth