Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
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Isaac Souleyman

King's Lynn,Norfolk

Summary

Flexible customer service team member focused on resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Reliable worker with high energy and commitment to productivity. Works well in fast-paced team environments. Frequently commended for personable disposition and professional communication.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Customer assistant

Marks & Spencer
Kings Lynn, Norfolk
08.2021 - 05.2023
  • Applied conflict management to stressed and concerned customers.
  • Applied creative solutions quickly to arising problems impacting customer satisfaction.
  • Recorded information about inquiries and complaints within internal database.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Frequently offered to work additional, longer hours. As well as consistently cover for other employees in other sectors.

Food and beverage assistant

The Crossings Fish & Chip shop
Kings Lynn, Norfolk
06.2021 - 08.2021
  • Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
  • Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
  • Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
  • Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Completed daily set up and pack down duties, cash counting and stock replenishing.

Shop assistant

Reloved Furniture
Downham Market, Norfolk
11.2019 - 05.2021
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Totalled bills using maths skills and maintained accurate till count.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Routinely engaged in manual labour, moving heavy stock and regularly loading / unloading vehicles.
  • Frequently accompanied deliveries to customers homes to help in unloading stock and assisting customers move stock into their house.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Education

GCSEs -

King Edward VII Academy
King's Lynn
09.2015 - 03.2020

Skills

  • Team player
  • Strong verbal communication
  • Keen problem solver
  • Record maintenance
  • Customer experience
  • Customer care
  • Contamination control
  • Institutional food service
  • Cleaning rota compliance
  • Cleaning and sanitation
  • Safe food handling

HOBBIES

  • I enjoy working out and am very physically fit. I have no issue lifting heavier objects and assisting others if need be.
  • I love animals and have always been good around them. We have had dogs in the family since I was born and I've always taken really good care of them as well as assisting others with their animals what ever they may be.
  • I am passionate about cooking and love trying new recipes. I am a very healthy eater and often prepare my food for the week to help with my training.

Timeline

Customer assistant

Marks & Spencer
08.2021 - 05.2023

Food and beverage assistant

The Crossings Fish & Chip shop
06.2021 - 08.2021

Shop assistant

Reloved Furniture
11.2019 - 05.2021

GCSEs -

King Edward VII Academy
09.2015 - 03.2020

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Isaac Souleyman