Isaac Avagah
Kasoa,Central
Summary
Accomplished Customer Service Representative in 2008, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
Work History
Customer service representative
Scancom Ghana Limited (MTN)
Ridge, Accra , Greater Accra
2008.08 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Employed active listening and product expertise to successfully resolve inbound queries.
Classroom teacher
Ghana Education Service
Prampram , Tema
2004.09 - 2008.05
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Administered assessments to determine each student's specific educational and social needs.
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Provided reading instruction to special needs students.
- Collected, analysed and tracked data on student progress.
Classroom teacher
Ghana Education Service
Zemu-Agormor , Akatsi
1999.08 - 2004.09
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
- Provided reading instruction to special needs students.
- Collected, analysed and tracked data on student progress.
- Administered assessments to determine each student's specific educational and social needs.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Set up lesson materials, bulletin board displays and demonstrations.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Education
MSc. Clinical Trials - Public Health
University of Ghana
Accra, Ghana 2014.06 - 2016.12
Bachelor of Education (Social Science) - Economics/Geography
University of Cape Coast
Cape Coast, Ghana 2004.06 - 2008.07
Teachers' Certificate "A" - Social Studies/ Vocational Skills
Accra Training College
Accra, Ghana 1996.05 - 1999.06
Skills
- Relationship-building
- Strong customer service orientation
- Centralised delivery initiatives
- Creative problem solving
- Team management
- Customer service expert
- Written and verbal communication skills
- Adaptive team player
- Complaint handling
- Multi-line phone talent
- Complaint resolution
- Results oriented
Languages
English
Fluent
Timeline
MSc. Clinical Trials - Public Health
University of Ghana
2014.06 - 2016.12
Customer service representative
Scancom Ghana Limited (MTN)
2008.08 - Current
Classroom teacher
Ghana Education Service
2004.09 - 2008.05
Bachelor of Education (Social Science) - Economics/Geography
University of Cape Coast
2004.06 - 2008.07
Classroom teacher
Ghana Education Service
1999.08 - 2004.09
Teachers' Certificate "A" - Social Studies/ Vocational Skills
Accra Training College
1996.05 - 1999.06
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