Eniola Bella Orokoya
OLDHAM,Manchester
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customers needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry Hardworking and ready to join the next team.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Laila Management
Bradford, Bradford
01.2022 - 06.2023
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed inbound customer calls, providing information on service or product upgrades
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
Master of Science - Finance, Accounting and Management
University of Bradford
Bradford 01.2022 - 04.2023
Skills
- Sales negotiating
- Sales enquiry handling
- Multi-line phone talent
- Team management
- Adaptive team player
- Complaint handling
- Strategic sales knowledge
- Fashion knowledge
- Basic computer knowledge
- Creative problem solving
- POS systems expert
- Invoicing and receipts
- Complaint resolution
- Customer sales support
- Telephone skills
- Excel proficiency
- Results oriented
- Cash handling
- Outstanding customer service
- Exceptional communication
- Administrative support
- Store maintenance
- Microsoft Office
- Bilingual customer support
- Customer loyalty building
- Strong customer service orientation
- Cash and card processing
- Written and verbal communication skills
- Social media management
- Staff education and training
- Relationship-building
Languages
English
Fluent
Timeline
Customer Service Representative
Laila Management
01.2022 - 06.2023
Master of Science - Finance, Accounting and Management
University of Bradford
01.2022 - 04.2023
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