Iryna Khmelevska
Camberley,Surrey
Summary
Experienced administrator dedicated to providing strong support within a diverse corporate setting, inclusive of hotels and non-hotel assets. Proficient in financial administration, expense management, and maintaining confidentiality. Skilled in coordinating complex travel arrangements and serving as a crucial link between the executive and various organizational departments. Capable of efficient diary management and working independently in a dynamic role. Demonstrates exceptional organizational and administrative capabilities, ensuring effective communication across the organization.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Hotel Front Desk Manager
Macdonald Frimley Hall and Spa Hotel
Camberley , Surrey
07.2023 - Current
- implemented strategies to upsell rooms, amenities, and services, contributing to increased revenue and profitability.
- maintained accurate records of guest information and transactions, records of room availability, rates, and reservations, optimizing room allocation and revenue management using hotel management software.
- ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- resolved issues in a timely and professional manner with knowledgeable and friendly service.
- created lasting relationships with guests that built loyalty and drove hotel revenue.
- made accommodations and travel arrangements for visitors.
Hotel Reception Manager
Ukraine Hotel (4-star property)
Rivne , Ukraine
07.2011 - 03.2023
- Collaborated with General Manager to run and maintain 89 + capacity building
- Prepared reception team rota to ensure stable coverage.
- Briefed team on product changes and strategies to boost sales.
- Trained and supervised 18 + staff to deliver world-class customer service.
- Coordinated large party bookings, including deposit processing and special order requests.
- Maximised revenue potential by optimising bookings to best leverage venue capacity.
- Managed invoicing and payments for contractors, vendors and suppliers through C1 accounting process.
- Organised seminars, booked conference rooms and sent invitations to designated guests.
- Updated data and records with high accuracy and excellent system navigation.
- Planned travel arrangements for staff and executives, coordinating and communicating booking information.
Customer Manager
Trade Company Dukat
Rivne , Ukraine
02.2003 - 06.2011
- managed organizational sales by developing a business plan that covers sales revenue, and expense controls.
- provided professional customer service, offering can-do attitude to all requests.
- issued tender documentation and participated in more than 100 tenders as a supplier.
- provided market analysis, pre-procurement market testing and buying decisions.
- developed and maintained strong relationships with suppliers by negotiating contracts, monitoring performance, and addressing concerns.
- maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
Assistant Director
Ukraine-Germany Joint Venture “Simens Gabro Gmbh”
Rivne , Ukraine
09.2001 - 02.2003
- handled the scheduling for executives and sales team.
- updated executives diaries with daily appointments, set reminders, and added key details.
- scheduled meetings, events and appointments for the executives.
- participated in negotiations and concluded contracts with foreign companies
- handled various day-to-day admin responsibilities to maintain smooth business operations.
- sorted and managed incoming and outgoing mail to facilitate smooth delivery.
- processed company receipts, invoices and managed reimbursements for department.
- managed database to maintain updated records and accuracy.
- demonstrated open communication and collaborated with various teams.
Education
Diploma of Higher Education - Degree in Linguistics and Pedagogy
Rivne State Humanitarian University
Rivne, Ukraine 09.1996 - 06.2001
Skills
- Extensive Office Administration
- Scheduling and Inventory Management
- Strong Communicator
- Team Leadership & Team Player
- Effective Decision Making
Languages
English
Advanced
Ukrainian
Native
Russian
Fluent
Polish
Elementary
Timeline
Hotel Front Desk Manager
Macdonald Frimley Hall and Spa Hotel
07.2023 - Current
Hotel Reception Manager
Ukraine Hotel (4-star property)
07.2011 - 03.2023
Customer Manager
Trade Company Dukat
02.2003 - 06.2011
Assistant Director
Ukraine-Germany Joint Venture “Simens Gabro Gmbh”
09.2001 - 02.2003
Diploma of Higher Education - Degree in Linguistics and Pedagogy
Rivne State Humanitarian University
09.1996 - 06.2001
Similar Profiles
Cameron RobinsonCameron Robinson
Server/Host/Backserver/Expeditor at Langdon Hall Country House Hotel and SpaServer/Host/Backserver/Expeditor at Langdon Hall Country House Hotel and Spa
Humzah ChughtaiHumzah Chughtai
Dinner Host at Langdon Hall Country House Hotel and SpaDinner Host at Langdon Hall Country House Hotel and Spa
BROOKLYN MCCONNELLBROOKLYN MCCONNELL
Food and Beverage Server at Langdon Hall Country House Hotel & SpaFood and Beverage Server at Langdon Hall Country House Hotel & Spa