Iryna Khmelevska
Camberley,Surrey
Summary
Experienced administrator dedicated to providing strong support within a diverse corporate setting, inclusive of hotels and non-hotel assets. Proficient in financial administration, expense management, and maintaining confidentiality. Skilled in coordinating complex travel arrangements and serving as a crucial link between the executive and various organizational departments. Capable of efficient diary management and working independently in a dynamic role. Demonstrates exceptional organizational and administrative capabilities, ensuring effective communication across the organization.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Hotel Front Desk Manager
Macdonald Frimley Hall and Spa Hotel
Camberley, Surrey
07.2023 - Current
- implemented strategies to upsell rooms, amenities, and services, contributing to increased revenue and profitability.
- maintained accurate records of guest information and transactions, records of room availability, rates, and reservations, optimizing room allocation and revenue management using hotel management software.
- ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- resolved issues in a timely and professional manner with knowledgeable and friendly service.
- created lasting relationships with guests that built loyalty and drove hotel revenue.
- made accommodations and travel arrangements for visitors.
Hotel Reception Manager
Ukraine Hotel (4-star property)
Rivne, Ukraine
07.2011 - 03.2023
- Collaborated with General Manager to run and maintain 89 + capacity building
- Prepared reception team rota to ensure stable coverage.
- Briefed team on product changes and strategies to boost sales.
- Trained and supervised 18 + staff to deliver world-class customer service.
- Coordinated large party bookings, including deposit processing and special order requests.
- Maximised revenue potential by optimising bookings to best leverage venue capacity.
- Managed invoicing and payments for contractors, vendors and suppliers through C1 accounting process.
- Organised seminars, booked conference rooms and sent invitations to designated guests.
- Updated data and records with high accuracy and excellent system navigation.
- Planned travel arrangements for staff and executives, coordinating and communicating booking information.
Customer Manager
Trade Company Dukat
Rivne, Ukraine
02.2003 - 06.2011
- managed organizational sales by developing a business plan that covers sales revenue, and expense controls.
- provided professional customer service, offering can-do attitude to all requests.
- issued tender documentation and participated in more than 100 tenders as a supplier.
- provided market analysis, pre-procurement market testing and buying decisions.
- developed and maintained strong relationships with suppliers by negotiating contracts, monitoring performance, and addressing concerns.
- maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
Assistant Director
Ukraine-Germany Joint Venture “Simens Gabro Gmbh”
Rivne, Ukraine
09.2001 - 02.2003
- handled the scheduling for executives and sales team.
- updated executives diaries with daily appointments, set reminders, and added key details.
- scheduled meetings, events and appointments for the executives.
- participated in negotiations and concluded contracts with foreign companies
- handled various day-to-day admin responsibilities to maintain smooth business operations.
- sorted and managed incoming and outgoing mail to facilitate smooth delivery.
- processed company receipts, invoices and managed reimbursements for department.
- managed database to maintain updated records and accuracy.
- demonstrated open communication and collaborated with various teams.
Education
Diploma of Higher Education - Degree in Linguistics and Pedagogy
Rivne State Humanitarian University
Rivne, Ukraine 09.1996 - 06.2001
Skills
- Extensive Office Administration
- Scheduling and Inventory Management
- Strong Communicator
- Team Leadership & Team Player
- Effective Decision Making
Languages
English
Advanced
Ukrainian
Native
Russian
Fluent
Polish
Elementary
Timeline
Hotel Front Desk Manager
Macdonald Frimley Hall and Spa Hotel
07.2023 - Current
Hotel Reception Manager
Ukraine Hotel (4-star property)
07.2011 - 03.2023
Customer Manager
Trade Company Dukat
02.2003 - 06.2011
Assistant Director
Ukraine-Germany Joint Venture “Simens Gabro Gmbh”
09.2001 - 02.2003
Diploma of Higher Education - Degree in Linguistics and Pedagogy
Rivne State Humanitarian University
09.1996 - 06.2001
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