Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Delphine Ackah Blay Awuah

Windermere,United Kingdom

Summary

Offering strong communication and interpersonal skills, knowledge of customer service principles, and ability to handle inquiries efficiently. Skilled in problem-solving, active listening, and building rapport with customers. Ready to use and develop communication, customer service, and problem-solving skills in receptionist role.

Overview

9
9
years of professional experience

Work history

Receptionist

MacDonald Old England Hotel and Spa
Windermere
06.2025 - 07.2025
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Created a relaxing atmosphere for guests through warm greetings and quick problem-solving.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.

Breakfast assistant/ housekeeping

Aphrodite Hotel
Windermere
03.2025 - 07.2025
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Delivered quality housekeeping service, contributing to repeat business.
  • Ensured hotel policies were adhered to by all guests for a secure environment.
  • Assisted in managing the inventory for hotel supplies, ensuring availability at all times.

Customer service advisor

Webhelp Ghana
Ghana
09.2022 - 08.2023
  • Managed queries in person, by phone and via email with exceptional customer care.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Supported accurate record-keeping with proficient data entry skills.
  • Performed bookkeeping tasks, including invoicing and expense tracking.

Receptionist/Administrative officer

Raha International School
Ghana
01.2022 - 06.2022
  • Delivered friendly assistance with new hires throughout interviewing and hiring processes.
  • Assisted with employee relations issues relating to disciplinary actions and redundancies by taking full and accurate meeting minutes and storing data upon completion.
  • Preserved integrity and confidentiality of human resources files and records.
  • Scheduled candidate interviews with multiple stakeholders across departments.

Human Resource Assistant

B5 Plus Company Limited
Ghana
11.2020 - 12.2021
  • Supported payroll preparation by providing data on employee absences, bonuses and leaves.
  • Facilitated group and one-to-one teachings with targeted curriculum programmes.
  • Marked work against curriculum guidelines, providing helpful constructive feedback.
  • Managed payroll system to ensure timely and accurate payments.

Teacher / Facilitator

Daffodil International School
, Ghana
11.2018 - 11.2020
  • Implemented safe use and storage of educational equipment.
  • Presented data reports and analysis to enable progress evaluation.
  • Facilitated workshops, tutorials and seminars with opportunities to stimulate students' critical thinking and analysis.
  • Communicated regularly with parents about their children's performance and behaviour at school.
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.

Cost Accounting Teacher

Archbishop Porter Girls Secondary School
07.2016 - 08.2017
  • Administered examinations, assessed results and issued fair grades.
  • Contributed to department and faculty meetings to continuously assess and improve internal practices.

Education

Masters - Finance and Investment

University of Greenwich
London

Masters - Financial Risk Management

University of Greenwich
London

Bachelor of Science - Business Administration(Accounting)

University of Ghana
Accra

Secondary School Certificate - Business

Archbishop Porter Girls Secondary school
Takoradi

Basic Education Certificate - undefined

Archbishop Andoh Roman Catholic Basic School
Tema

Skills

  • Customer Service
  • Multitasking competence
  • Attention to details
  • Communication skills
  • Problem-solving
  • Team building
  • Microsoft Office Suite
  • Invoice processing
  • Discretion and confidentiality
  • Patience and composure

Custom

  • Gymnastics
  • Sports

Timeline

Receptionist

MacDonald Old England Hotel and Spa
06.2025 - 07.2025

Breakfast assistant/ housekeeping

Aphrodite Hotel
03.2025 - 07.2025

Customer service advisor

Webhelp Ghana
09.2022 - 08.2023

Receptionist/Administrative officer

Raha International School
01.2022 - 06.2022

Human Resource Assistant

B5 Plus Company Limited
11.2020 - 12.2021

Teacher / Facilitator

Daffodil International School
11.2018 - 11.2020

Cost Accounting Teacher

Archbishop Porter Girls Secondary School
07.2016 - 08.2017

Masters - Finance and Investment

University of Greenwich

Masters - Financial Risk Management

University of Greenwich

Bachelor of Science - Business Administration(Accounting)

University of Ghana

Secondary School Certificate - Business

Archbishop Porter Girls Secondary school

Basic Education Certificate - undefined

Archbishop Andoh Roman Catholic Basic School

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Delphine Ackah Blay Awuah