EHIRONAMEN GABRIEL EKEOBA
Camberley,Surrey
Summary
Accomplished professional with expertise in customer service, project and relationship management. Demonstrates strong analytical skills and proficiency in Microsoft Office and Customer Relationship Management systems. Adept at problem solving and process improvement, aiming to leverage these skills to enhance organisational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Customer Service Advisor
Meaco (UK) Ltd
Guildford, Surrey
03.2023 - Current
- Identified opportunities to upsell subscription based services and accessories from support-related transactions.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Achieved a 90% satisfaction rating from customers through consistent delivery of prompt and knowledgeable support, contributing directly to increased brand loyalty.
- Trained and onboarded 3 new advisors, helping them reach full productivity within 30 days—two weeks ahead of the company's onboarding benchmark.
- Partnered with the marketing team to translate customer feedback into three key product improvements, resulting in a measurable uptick in positive online reviews and reduced return rates.
- Recommended the inaugural Customer Service Week in the organisation to recognise frontline staff contributions, boosting morale and resulting in an improvement in internal engagement scores.
Customer Service Advisor - Accounts
Wincanton PLC
Gloucester, Gloucestershire
08.2022 - 02.2023
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered prompt solutions to maintain customer satisfaction.
- Investigated customer queries and responded within defined SLAs.
- Processed customer correspondence, reducing communication delays by reducing team turn around time by 15% for improved client satisfaction ratings.
- Shared customer feedback and suggested improvements to enhance team performance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Completed thorough documentation in SAP for each enquiry.
- Adhered strictly to policies and procedures for continued company compliance.
Accounts Relationship Manager
FIDELITY BANK PLC
06.2016 - 12.2021
- Followed up on customers' requests to ensure timely deliverables.
- Initiated and maintained existing and new relationships with bank's customers', leading to customer satisfaction rating to be over 89%.
- My team grew company's customer base from less than 1,000 in 2016 to over 25,000 with effective and efficient customer service.
- Received and resolved customer complaints escalated by staff.
- Scrutinized customer's business records, finding opportunities to improve performance.
- Represented company at industry events, conferences.
- Anticipated clients' existing and future needs, implementing solutions to meet requirements.
- Conducted in-depth client visits and periodic business reviews.
- Advised customers on product upgrades and rollouts.
- Managed resource and capacity planning to support forecasted business needs.
- Actioned customers' feedback to improve product and service offerings.
- Delivered feedback constructively to enhance staff performance.
Junior Accountant
JUBAILI AGROTEC LTD
02.2015 - 06.2016
- Controlled company's petty cash and experienced zero shortages
- Reconciled travel expenses made by company's salesmen and achieved 100% entry accuracy leading to no call backs or review of entries
- Reviewed company's investments in designated financial institutions and reported with accuracy on welfare of said investments.
- Raised suppliers' invoices to stringent accounting deadlines for timely processing and payment.
Audit Trainee
S.O OLUDIRAN & CO
03.2014 - 12.2014
- Vouched receipts by clients with above 95% accuracy
- Bank reconciliation of account
- Computation of extended balance sheet
- Achieved 100% on turn around time of given assignment with minimal errors.
- Reviewed financial data, performing analytical procedures to identify unusual transactions.
Account clerk
IBADAN SOUTH-WEST SECRETARIAT
12.2013 - 03.2014
- Recorded receipts of revenues collected within the local government in record time
- Recorded payment of expenses by Local Government Employees
- Deposit of cash into the bank account of the local government
- Maintained the Petty cash Book of the Local Government and experienced no shortages.
- Managed over 20 internal requests per day increasing department efficiency by 15%
Account clerk
NIGERIAN PETROLEUM DEVELOPMENT COMPANY
07.2011 - 09.2011
- Prepared oversea travelling funds (ESTACODE) account within the department with above 90% accuracy
- Prepared journal and payment vouchers for the Assets Contractors in record
- Bank reconciliation of the accounts
- Kept records of documents received into the assets and sent out of the assets (inward /outward correspondence) with minimal errors
Education
Bsc - Accounting
COVENANT UNIVERSITY
06.2013
GREATER TOMORROW SECONDARY SCHOOL
06.2007
GREATER TOMORROW PRIMARY SCHOOL
05.2001
Skills
- Customer service
- Project management
- Accounting
- Analytical skills
- Microsoft Office
- Customer Relationship Management
- Problem Solving
- Process improvement
Certification
University College London
Customer Service, Operations and Planning - Telecommunications and ICT
Timeline
Customer Service Advisor
Meaco (UK) Ltd
03.2023 - Current
Customer Service Advisor - Accounts
Wincanton PLC
08.2022 - 02.2023
Accounts Relationship Manager
FIDELITY BANK PLC
06.2016 - 12.2021
Junior Accountant
JUBAILI AGROTEC LTD
02.2015 - 06.2016
Audit Trainee
S.O OLUDIRAN & CO
03.2014 - 12.2014
Account clerk
IBADAN SOUTH-WEST SECRETARIAT
12.2013 - 03.2014
Account clerk
NIGERIAN PETROLEUM DEVELOPMENT COMPANY
07.2011 - 09.2011
Bsc - Accounting
COVENANT UNIVERSITY
GREATER TOMORROW SECONDARY SCHOOL
GREATER TOMORROW PRIMARY SCHOOL
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