Irvin Smith
Kelty,Fife
Summary
Experienced in customer service with a strong foundation in transaction recording, stock rotation practices, and time-efficient service. Proficient in beer tap operation and alcohol serving, supported by certification and comprehensive knowledge of licensing laws. Recognised for excellent verbal communication, patience, and tolerance, ensuring high-quality interactions with customers. Dedicated to maintaining compliance and delivering exceptional service in fast-paced environments. Highly outgoing and energetic professional with a strong proactive attitude. Eager to dive into new challenges, take ownership of tasks, and deliver results with enthusiasm and commitment.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Bar staff
XOXO Falkirk
Falkirk, West Lothian
2025.07 - 2026.01
- Managed customer disputes effectively, preserving the business reputation.
- Handled cash transactions to ensure accurate accounting.
- Rotated stock regularly, reducing waste from expired products.
- Prepared beverages, ensuring consistent quality.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Scottish Qualifications Certificate -
kinross high school
Kinross, Perth and Kinross 2018.08 - 2024.06
Certificate of Higher Education - computer aided design
Fife College
Glenrothes, Fife 2024.06 - 2025.06
Skills
- Transaction recording
- Stock rotation practices
- Alcohol serving certification
- Knowledge of licensing laws
- Customer Service
- Verbal communication
- Patience and tolerance
- Time-Efficient service
- Beer tap operation
Timeline
Bar staff
XOXO Falkirk
2025.07 - 2026.01
Certificate of Higher Education - computer aided design
Fife College
2024.06 - 2025.06
Scottish Qualifications Certificate -
kinross high school
2018.08 - 2024.06