Summary
Overview
Work history
Education
Accomplishments
References
Timeline
Generic

Irena Torra

Birmingham,West Midlands

Summary

Proven track record in boosting sales and enhancing customer satisfaction at Sytner, I excel in new business prospecting and exceptional customer service. Leveraging product knowledge and resilience. 100% VOC Score since starting in the industry, looking to take a step up in the Luxury Car Market. Great ambition to progress with huge potential to excel.


Overview

3
3
years of professional experience

Work history

New, Used & Motability Car Sales Executive

Volkswagen Johnsons Cars LTD
Birminghham, West Midlands
10.2024 - Current
  • Displayed energy and enthusiasm in fast-paced environment.
  • Ensured compliance with all legal requirements related to car sales operations.
  • Delivered outstanding after-sales care through regular communication with customers.

BMW Certified New Car Sales Executive

Sytner
Birmingham, West Midlands
08.2023 - 08.2024
  • Met sales targets consistently to drive revenue.
  • Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
  • Identified customer needs and desires to proactively promote suitable vehicles and benefits.
  • Qualified customers based on needs, desires and budget to guide selling and marketing strategies.

Volkswagen New & Used Car Sales Executive

Johnsons Cars LTD
Birmingham, West Midlands
05.2022 - 08.2023
  • Personalised customer service and tailored selling strategies to different customer types.
  • Finalised sales administration accurately and promptly to meet company standards.
  • Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
  • Engaged customers using up-to-date knowledge on product accessories, prices and key features.
  • Employed winning negotiation skills to achieve best selling price and close deals.

Volkswagen Showroom Host

Johnsons Cars LTD
Birmingham, West Midlands
05.2023 - 05.2023
  • Attended to customer needs promptly, leading shop teams by example.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.

Education

A-Levels - Business

Solihull Sixth Form
Solihull
09.2020 - 04/2022

Accomplishments

  • Volkswagen Brand Experience 2023

Selected to attend the event due to my level of CS returns, and never

being less than 100% score.

  • Employee Of The Quarter Award

Awarded Employee Of The Quarter Award in my first year in the

industry.

  • 100% VOC Streak since joining the industry in 2022.

Proven track record of outstanding customer service and haven't

received less than 10/10 score based on me.

  • BMW Group Accredited

Passed my Accreditation in December 2023

  • Accredited Motability Specialist

Successful Completion of Motability Scheme Dealer Training

  • Associated Board of the Royal Schools of Music

Grade 1-8 Violin

References

References available upon request.

Timeline

New, Used & Motability Car Sales Executive

Volkswagen Johnsons Cars LTD
10.2024 - Current

BMW Certified New Car Sales Executive

Sytner
08.2023 - 08.2024

Volkswagen Showroom Host

Johnsons Cars LTD
05.2023 - 05.2023

Volkswagen New & Used Car Sales Executive

Johnsons Cars LTD
05.2022 - 08.2023

A-Levels - Business

Solihull Sixth Form
09.2020 - 04/2022

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Irena Torra