Aodhan Mulholland
Belfast
Summary
Results-driven social policy graduate with a strong background in training and community support. Currently focused on delivering programs that promote confidence and independence for individuals with diverse needs. Passionate about utilizing skills in research and communication to address social challenges. Seeking to join an organization that aligns with values of community service and social advocacy.
Overview
16
16
years of professional experience
Work History
Motability Officer (Travel Trainer)
Orchardville Society
Belfast, Co Antrim
08.2023 - Current
- Designed and facilitated one-to-one and group sessions on independent travel skills such as public transport use, journey planning, and safety awareness.
- Delivered OCN-accredited training, including tailored sessions in special primary schools, adapting content to meet diverse learning needs.
- Developed training resources and managed personal caseload, ensuring accessibility for individuals with learning disabilities and/or autism.
- Collaborated with schools, colleges, social work teams, and families to recruit participants and support skill reinforcement beyond the programme.
- Monitored participant progress, maintained accurate records, and produced outcome reports adhering to GDPR and safeguarding standards.
- Conducted and regularly updated risk assessments to ensure safe delivery of training activities.
Social Club,Football Club & Film Club Co-ordinator
Orchardville Society
Belfast, Co. Antrim
08.2023 - Current
- Led weekly football coaching sessions, adapting training methods to suit diverse abilities and creating opportunities for physical activity and community participation.
- Coordinated engaging social, film, and sports activities for individuals with disabilities and autism, enhancing inclusion, confidence, and wellbeing.
- Designed accessible programmes that fostered social interaction, teamwork, and skill development in supportive environments.
- Managed club operations, including scheduling and risk assessments, ensuring smooth delivery and participant safety while building strong relationships with participants, families, and support networks to meet individual needs.
- Recruited, supervised, and motivated volunteers, fostering a positive team culture and ensuring consistency in support.
Student Support Officer
Conway Education Centre
Belfast, Co. Antrim
02.2022 - 08.2023
- Frontline support for students, refugees, asylum seekers and other vulnerable individuals by providing information, advice and support to students of a range of personal, pastoral and academic issues through structured sessions and informal drop ins.
- Maintained up-to-date knowledge of policies and academic issues to effectively support students.
- Maintained, secured and processed student record files in line with GDPR and data protection guides and policies.
- Drafted communication materials for stakeholders and generated reports to inform decision-making.
- Conducted regular research using primary and secondary sources to gather relevant information.
- Managed marketing and social media strategies for the company, student council, and Open University access course to enhance engagement.
Support Worker & Football Coach
Orchardville Volunteer
Belfast, Co. Antrim
05.2021 - 08.2023
- Delivered disability sport and multi-sport sessions, promoting Orchardville's presence within the community.
- Organised fundraisers to secure funding for football equipment, kits, transport, and training costs.
- Supported appropriate work behaviour in all settings, facilitating participant engagement and integration within local community.
- Implemented safeguarding measures for vulnerable adults to ensure their safety and well-being.
- Ensure all provision is delivered in a safe environment and all safeguarding regulations are followed.
Customer Service Manager
Paddy Power Bookmakers
Belfast, Co. Antrim
01.2014 - 01.2021
- Resolved customer complaints and issues to enhance satisfaction and loyalty.
- Conducted monthly audits to ensure task completion by colleagues and identify improvement opportunities.
- Opened store and prepared for service by updating daily marketing, formulating action plans, and delegating tasks to colleagues.
- Planning and implementing various promotional activities.
- Managed till counting, conducted banking for the shops, and secured cash storage in the safe during the business day and at closing.
- Analysis and reporting of actual against budget performance.
- Drafting communication materials for different stakeholders & generating reports from statistical data.
- Regular research on competitors and local sport for race room and head office.
- By working as a manager, I have learnt to identify opportunities and develop solutions as customer and business needs have unfolded.
Junior Research Assistant
Volunteer Scotland
Stirling, Scotland
08.2018 - 08.2019
- Collected and analysed data to guide informed decision-making processes.
- Delivered quantitative and qualitative research outputs addressing needs of policy, practice, and research communities.
- Engaged community groups and volunteers to enhance collaboration and support research initiatives.
- Drafting communication materials for different stakeholders & generating reports from statistical data.
Customer Engagement Officer
Concentrix
01.2012 - 01.2014
Customer Service Representative
Burger King
01.2011 - 01.2012
Customer Service Representative
McDonalds
01.2010 - 01.2011
Education
First Class Honors - Social Policy with Sociology
University of Ulster
ILM Level 5 - Coaching & Mentoring
Belfast Metropolitan
TQUK Level 3 Award - Education and Training
Seven GCSE's - C in Maths & B in English
Skills
- Excellent communication skills
- Community & Stakeholder Engagement
- Effective research and analysis skills
- Report Writing & Briefing Papers
- Research & Data Analysis
- Monitoring, Evaluation & Learning
- Training & Facilitation
- Data Collection & Management
- GDPR Compliance
- Problem Solver
- Analytical
- Strong organisational skills
- Adaptable coaching
- Policy understanding
References
- Louise Cooper, Orchardville Society, Motability Co-ordinator, 07860952560, louise.cooper@orchardville.com
- Daniel Chapman, Paddy Power, District Coordinator, 07703607497, Daniel.chapman@paddy.powerbetfair.com
- Pauline Kersten, Conway Education Centre, Manager, 02890248543, pkersten@conwayeducation.org
- Dr Johanne Devlin Trew, Ulster University, Social Policy tutor, 02890366557, jd.trew@ulster.ac.uk
Accomplishments
- Created and managed Orchardville DFC, building a sustainable and successful football programme that has supported players' development and community involvement for more than five years.
- Eastside Awards Finalist 2025 - Best Sports Coach.
Timeline
Motability Officer (Travel Trainer)
Orchardville Society
08.2023 - Current
Social Club,Football Club & Film Club Co-ordinator
Orchardville Society
08.2023 - Current
Student Support Officer
Conway Education Centre
02.2022 - 08.2023
Support Worker & Football Coach
Orchardville Volunteer
05.2021 - 08.2023
Junior Research Assistant
Volunteer Scotland
08.2018 - 08.2019
Customer Service Manager
Paddy Power Bookmakers
01.2014 - 01.2021
Customer Engagement Officer
Concentrix
01.2012 - 01.2014
Customer Service Representative
Burger King
01.2011 - 01.2012
Customer Service Representative
McDonalds
01.2010 - 01.2011
First Class Honors - Social Policy with Sociology
University of Ulster
ILM Level 5 - Coaching & Mentoring
Belfast Metropolitan