Tia Hale
Walsall,United Kingdom
Summary
Driven and approachable individual with excellent communication skills and ability to resolve conflicts, excelling in problem-solving and customer engagement. Demonstrates strong adaptability and teamwork, enabling smooth collaboration and continuous improvement. Actively showing empathy and understand when talking to customers providing a blanket of care aiming to enhance customer satisfaction. Ability to prioritise duties and multitask to make sure everything is complete in efficient timing.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Motability customer service specialist
Rac Motoring Services
Walsall
12.2024 - Current
- Liaised between customers and internal teams to streamline communication process.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Resolved complaints with effective problem-solving skills.
- Managed difficult situations for improved customer experience.
- Employed active listening and expertise to successfully resolve inbound queries.
- Assisting customers with various physical and mental disabilities whilst they are faced with a stressful situation.
- Taking members through every step of a roadside breakdown, from being the initial call taker logging data effectively on multiple systems, problem solving around difficult personal circumstances such as medical appointments, making outbound calls to give updates and helping arrange onwards travel.
Post completions assistant
Davison's Law
Sutton Coldfield, Birmingham
08.2024 - 11.2024
- Sustained high levels of organisation with attention to detail.
- Handled confidential information, maintaining discretion and integrity.
- Support staff members with administrative tasks, reducing workload stress.
- Handling all administrative tasks after a property transaction is completed; registering the new owner with the land registry, paying stamp duty land tax, sending closing files to customers and communicating with lenders.
Apprentice office assistant
Enoch Evans
Walsall
05.2023 - 07.2024
- Managed all administrative duties for office operations independently.
- Served as first point of contact, greeting customers and handling inquiries.
- Coordinated reception tasks, including answering calls and emails.
- Scheduled appointments for clients and solicitors to optimise workflow.
- Organised scanning and filing processes to maintain document integrity.
- Handled all incoming and outgoing post efficiently.
- Arranged meetings and catered for team events to enhance collaboration.
- Achieved Level 3 Business Administration qualification while fulfilling general responsibilities.
Education
NVQ Level 3 - Business administration
Walsall College
Walsall 06.2023 - 07.2024
GCSEs -
Willenhall E-act Academy
Wolverhampton 09.2017 - 06.2022
Skills
- Time efficiency
- Decision making capacity
- Multitasking
- Records management
- De-escalation techniques
- Empathy
- Discretion and confidentiality
- Attention to Detail
- Project Management
- Telephone etiquette
Timeline
Motability customer service specialist
Rac Motoring Services
12.2024 - Current
Post completions assistant
Davison's Law
08.2024 - 11.2024
NVQ Level 3 - Business administration
Walsall College
06.2023 - 07.2024
Apprentice office assistant
Enoch Evans
05.2023 - 07.2024
GCSEs -
Willenhall E-act Academy
09.2017 - 06.2022
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