Ipsita Bose
Cambridge,United Kingdom
Summary
Adaptable customer-focused professional with strong communication proficiency and interpersonal competence, supported by bilingual or multilingual abilities. Demonstrates communication excellence and responsive engagement when interacting with diverse clients and colleagues. Skilled in cross-sell products, effective use of reservation systems, and assertiveness handling to support service quality and customer satisfaction. Shows leadership potential and aims to contribute to dynamic teams that value clear communication and collaborative problem-solving.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Crew member
McDonald's
Whittlesford Parkway, Cambridgeshire
2025.07 - Current
- Offered menu recommendations based on customer preferences improving their dining experience.
- Provided personalized customer service fostering loyalty amongst clients.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Took Orders over Headset with great accuracy
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
Education
Master of Business Administration - Business
Anglia Ruskin University
Cambridge, Cambridgeshire 2024.09 -
Bachelor of Arts - Applied psychology
Amity University
India 2020.04 - 2023.04
Skills
- Communication proficiency
- Responsive engagement
- Communication excellence
- Interpersonal competence
- Cross-Sell products
- Reservation systems use
- Assertiveness handling
- Bilingual or multilingual
- Leadership potential
Affiliations
- Reading, Fashion
Accomplishments
- Best research paper during bachelors
- Social Work at NGO
Certification
- Microsoft word
- Microsoft excel
Languages
English
Fluent
French
Beginner
Hindi
Native
References
References available upon request.
Timeline
Crew member
McDonald's
2025.07 - Current
Master of Business Administration - Business
Anglia Ruskin University
2024.09 -
Bachelor of Arts - Applied psychology
Amity University
2020.04 - 2023.04