Iona Rose
London,United Kingdom
Summary
Organised and proactive professional with experience in healthcare and hospitality. Specialises in customer service, appointment management, and effective communication across various channels. Delivers welcoming and efficient support in fast-paced environments. Seeking Receptionist or Office Support role to enhance customer experience and streamline daily operations.
Overview
4
4
years of professional experience
Work history
Dental receptionist
The No.8 Partnership
London
2025.04 - 2025.10
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Coordinated appointment reminders, minimising missed visits.
- Managed appointment bookings to optimise clinic operations.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients.
- Addressed patient complaints with empathy and professionalism, restoring trust and safeguarding the practice's reputation.
- Maintained strict confidentiality of patient records, adhering to GDPR and other legal requirements.
- Oversaw maintenance of practice facilities, providing a safe and welcoming environment for patients and staff.
- Monitored and maintained inventory of medical supplies, placing orders before depletion to avoid service disruption.
- Organised continuing professional development CPD opportunities for staff, promoting a culture of learning and growth.
Receptionist
Hilton Double Tree Tower of London
London
2024.04 - 2025.03
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Welcomed guests and clients warmly, creating a positive atmosphere for visitors.
- Provided professional customer service, contributing to business reputation through positive first impressions.
- Handled incoming telephone calls, ensuring accurate message relay to facilitate timely communication.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
Bar staff member
The Royal Albert Hall
London
2021.10 - 2023.01
- Prepared a variety of cocktails to enhance customer satisfaction.
- Engaged in upselling techniques, boosting sales revenue.
- Managed customer disputes effectively, preserving the business reputation.
- Handled cash transactions to ensure accurate accounting.
- Reviewed customer identification to verify age and uphold legal requirements.
- Liaised with kitchen staff for seamless service delivery.
- Managed bar inventory for efficient operation.
- Adhered to health and safety regulations strictly.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
Education
Bachelor of Arts - International Business
Kingston University
Kingston upon Thames 09/2023 - 04/2026
Certificate of Higher Education - Business development course
APM Project
Hybrid 05/2025 - 05/2025
Certificate of Higher Education - Artificial Intelligence
Harvard Business School Online
Hybrid 08/2025 - 08/2025
Skills
- Appointment scheduling & diary management systems
- Patient management
- Accurate data entry
- Microsoft Office proficiency
- Customer service communication
- Professional complaint management
- Time management skills
- Multitasking and prioritising workload under pressure
- Problem-solving skills
- Effective communication skills
- Teamwork and supporting colleagues to ensure smooth daily operations
Affiliations
- Founder of Coloured Hearts, creating and selling educational and wellbeing colouring books. Youth basketball player (Point Guard), demonstrating teamwork, leadership and discipline. Passionate about creativity and mental health awareness.
Accomplishments
- Hilton – Sales / Customer Service Achievement
- Consistently ranked in the top 3 performers for upselling hotel rooms and breakfast packages, achieving strong monthly sales results through effective communication and personalised guest recommendations. Basketball Achievement
- Demonstrated strong teamwork, leadership and discipline as a competitive basketball player, consistently contributing to team performance through communication, commitment to training and resilience in fast-paced game situations.
Timeline
Dental receptionist
The No.8 Partnership
2025.04 - 2025.10
Receptionist
Hilton Double Tree Tower of London
2024.04 - 2025.03
Bar staff member
The Royal Albert Hall
2021.10 - 2023.01
Bachelor of Arts - International Business
Kingston University
09/2023 - 04/2026
Certificate of Higher Education - Business development course
APM Project
05/2025 - 05/2025
Certificate of Higher Education - Artificial Intelligence
Harvard Business School Online
08/2025 - 08/2025