- Enjoy Gardening, travelling, music, tennis, keeping fit
Gael Kerr
Symington,South Ayrshire
Summary
Manages busy dental reception desks with calm professionalism, supporting patient bookings, enquiries and daily diary control. Delivers a welcoming reception experience that helps patients feel informed, reassured and valued from first contact to follow-up. Builds rapport quickly and supports smooth communication between patients, clinicians and laboratory services.
Overview
40
40
years of professional experience
Work History
Dental Receptionist
Mydentist
Prestwick, South Ayrshire
04.2019 - Current
- Provided highly professional, friendly front desk reception for dental practice needs.
- Greeted patients upon arrival, providing a warm and welcoming atmosphere in the dental practice.
- Compiled daily and weekly reports on patient appointments, cancellations, and no-shows for office administration.
- Maintained accurate and up-to-date patient records, adhering to confidentiality regulations and data protection laws.
- Conducted follow-up calls to patients after procedures, ensuring their well-being and addressing any concerns.
- Trained new reception staff on office procedures, software, and customer service best practices.
- Handled patient complaints with empathy and professionalism, resolving issues to maintain patient satisfaction.
- Managed patient appointments through efficient scheduling, cancellations, and rescheduling procedures.
- Displayed caring and personable demeanour, establishing rapport quickly with clients.
- Liaised with dental laboratory services, ensuring timely delivery and collection of dental products.
- Managed high-volume dental reception operations, scheduling diaries and handling enquiries.
Dental Nurse
Loveyoursmile/Future Dental
Prestwick, Ayrshire
01.1987 - 01.2007
- Assisted dentists with various dental procedures, including fillings, extractions, and root canals, enhancing patient care.
- Performed reception duties, including updating patient records and booking appointments, maintaining respect and confidentiality.
- Sterilised and prepared instruments and equipment in accordance with strict hygiene protocols, maintaining a safe workspace.
- Sterilised and disinfected instruments and working surfaces, following infection control procedures.
- Provided chairside assistance to dentist, identifying and handling correct tools for different procedures.
- Managed time efficiently to adhere to appointment schedules.
- Supported dentists throughout complex dental procedures.
- Created calm and comforting environments for patients undergoing extractions, offering support where needed.
- Managed communication with dental laboratories, ensuring timely delivery of dental prosthetics and appliances.
- Prepared patients for treatment by explaining procedures and addressing concerns, promoting a comforting environment.
Education
Higher National Diploma - National Certificate for Dental Surgery Assistants
Glasgow Dental Hospital
Glasgow1989
Skills
- Patient scheduling
- Appointment coordination
- Dental records
- Insurance claims
- Office administration
- Confidential recordkeeping
- Appointment diary management
- Customer service excellence
- Positive attitude
- Customer Service
- Patient confidentiality
Interests
Timeline
Dental Receptionist
Mydentist
04.2019 - Current
Dental Nurse
Loveyoursmile/Future Dental
01.1987 - 01.2007
Higher National Diploma - National Certificate for Dental Surgery Assistants
Glasgow Dental Hospital