Laiba Asif
Summary
Organised and approachable Dental Receptionist with experience in busy practices. Skilled in appointment booking, patient communication, record management, and payments. Known for providing excellent front-of-house service while ensuring smooth daily operations. Looking to bring strong customer service and administrative skills to a dental practice.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work history
Dental Receptionist
Smile MCR
United Kingdom
2025.10 - Current
- Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
- Managed appointment bookings for efficient clinic operations.
- Enhanced patient experience by providing warm, friendly service.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients.
Dental Receptionist (Head Receptionist)
Syn. Dental Practice
2024.01 - 2025.08
- Manage daily reception operations, including calls, bookings, and patient records.
- Provide a friendly first point of contact for patients.
- Process payments and NHS/private claims.
- Support rota organisation and administrative tasks.
Practice Manager (Admin & Reception Oversight)
Bint-e-Bashir Medical & Dental Practice
2021.12 - 2023.12
- Supervised reception staff and improved front-desk processes.
- Introduced efficient booking systems, reducing patient wait times.
- Trained staff in software and patient handling.
Administrative and Teaching Support
University of Medical & Dental College
2020.06 - 2021.12
- Coordinated schedules, records, and departmental communication.
- Assisted in organising training sessions and office operations.
Hospital Management Trainee
Rachna Hospital, Faisalabad
2019.01 - 2020.04
- Trained in hospital operations, administration and management.
- Assisted in overseeing departments, resource allocation and compliance processes.
Education
Masters - Public Health
Birmingham City University
United KingdomBachelor - Dental Sciences
Faisalabad Medical University
PakistanSkills
- Exact SOE Software & Dentally Software
- Appointment booking & diary management
- Patient communication & complaint handling
- Telephone & front-desk management
- Processing payments & NHS/private claims
- Confidential record keeping
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Team support & coordination
LANGUAGES
English
Urdu
Timeline
Dental Receptionist
Smile MCR
2025.10 - Current
Dental Receptionist (Head Receptionist)
Syn. Dental Practice
2024.01 - 2025.08
Practice Manager (Admin & Reception Oversight)
Bint-e-Bashir Medical & Dental Practice
2021.12 - 2023.12
Administrative and Teaching Support
University of Medical & Dental College
2020.06 - 2021.12
Hospital Management Trainee
Rachna Hospital, Faisalabad
2019.01 - 2020.04
Bachelor - Dental Sciences
Faisalabad Medical University
Masters - Public Health
Birmingham City University