Scarlett Peña Cuevas
London,London
Summary
Efficient Administrative Professional with expertise in reception, appointment scheduling, and record management. Skilled in managing confidential information and coordinating daily operations, ensuring optimal support in fast-paced settings. Strong organisational and multitasking capabilities contribute to effective problem-solving and operational success.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Waterloo Dental & Orthodontics
Waterloo, United Kingdom
2025.07 - 2026.04
- Managed daily appointment schedules for multiple clinicians, optimising patient flow and clinician time.
- Coordinated emergency appointments and schedule changes, minimising patient wait times and maximising service availability.
- Responded to patient enquiries via phone, email and in person.
- Maintained accurate patient records and confidential documentation.
- Processed payments and invoices accurately, ensuring financial records were up to date.
- Facilitated efficient administrative processes within the office environment.
Assistant Nursery Teacher
Busy Bees Nursery
Battersea
2024.08 - 2025.03
- Provided daily care and supervision for children aged 0 to 5, creating a safe, stimulating, and positive environment.
- Fostered children’s independence, confidence, and emotional wellbeing through engaging daily activities and routines.
- Applied child development techniques to support children's emotional, social, and cognitive growth.
- Promoted healthy routines such as feeding, hygiene, and rest with sensitivity and care.
- Collaborated with the teaching team in planning and implementing educational and recreational activities.
- Communicated regularly with parents and caregivers regarding children's progress and well-being.
- Battersea, London
Receptionist
Balthazar Restaurant
London
2024.05 - 2024.08
- • Managed reservations and booking systems in a high-volume environment.
• Answered customer enquiries and handled requests professionally.
• Coordinated guest arrivals and seating arrangements.
• Maintained accurate booking records and customer information.
• Resolved customer issues efficiently while maintaining service standards.
• Worked closely with management and front-of-house teams to ensure smooth operations. - Maintained accurate booking records and customer information.
- Resolved customer issues efficiently while maintaining service standards.
- Worked closely with management and front-of-house teams to ensure smooth operations.
Bartender/Cocktail Waitress
SUSHI SAMBA
2022.04 - 2023.05
- Advanced cocktail preparation, including personalised drink creation and mixology techniques.
- Technical skills: Advanced preparation of custom cocktails, handling of mixology tools and beverage presentation techniques.
- Identified customer preferences to provide personalised drink recommendations, enhancing overall experience.
- Strong customer service skills with the ability to understand client preferences and offer tailored recommendations.
- Created unique cocktails tailored to client preferences at events, elevating guest satisfaction.
- Event coordination for private gatherings of up to 100 attendees, ensuring seamless execution.
- Coordinated logistics and service for private events, ensuring smooth execution for large groups.
- Oversaw logistics and execution of private events hosting up to 100 guests.
- Multitasking in high-pressure environments while maintaining top-quality service standards.
- Multitasking: Working in high-pressure environments while maintaining quality standards.
Education
Diploma of Higher Education - psychology
Arden University
London, ENG2030-01
A-Levels - Health and Social Care
City of Westminster College
London, ENG2018-01
Health and Social Care Level 2 -
City of Westminster College
2017-01
Functional Skills Entry 3 -
Westminster Kingsway College
2016-01
Secondary School Year 11 -
Harry’s Academy Bermondsey
2015-01
Skills
- Customer service
- Appointment scheduling
Diary and appointment management
Administrative support and office coordination
Data entry and record management
Customer service and client relations
Telephone and email correspondence
Document filing and organization
Payment processing and invoicing
Confidential information handling
Calendar scheduling and booking management
Problem-solving and decision-making
Excellent verbal and written communication
Strong organisational and time management skills
Attention to detail and accuracy
Ability to work under pressure and manage multiple tasks
Teamwork and interpersonal skills
Fluent in English and Spanish
- Record management
- Patient management
Languages
Spanish
Proficient
C2
English
Advanced
C1
Timeline
Dental Receptionist
Waterloo Dental & Orthodontics
2025.07 - 2026.04
Assistant Nursery Teacher
Busy Bees Nursery
2024.08 - 2025.03
Receptionist
Balthazar Restaurant
2024.05 - 2024.08
Bartender/Cocktail Waitress
SUSHI SAMBA
2022.04 - 2023.05
Diploma of Higher Education - psychology
Arden University
A-Levels - Health and Social Care
City of Westminster College
Health and Social Care Level 2 -
City of Westminster College
Functional Skills Entry 3 -
Westminster Kingsway College
Secondary School Year 11 -
Harry’s Academy Bermondsey