iona payne
Petersfield,Hampshire
Summary
Dependable , teaming a passion for care with outstanding customer communications to provide an enthusiastic, knowledgeable service. Maintaining a can-do attitude in all tasks, ensuring exceptional hospitality from arrival to departure.
Overview
14
14
years of professional experience
Work history
Cafe Waitress
aylings garden center
Midhurst, West Sussex
10.2022 - 01.2023
- Took customer orders promptly, noting down specific requirements and communicating with kitchen teams.
- Maintained spotlessly clean dining environments for continued best hygiene standards.
- Resolved customer queries calmly, working with management to achieve positive outcomes.
- Managed front counter service, ensuring attentive customer care from initial welcome to departure.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
Care Assistant
Allied Healthcare
Liphook, Hampshire
06.2018 - 08.2021
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Organised activities and exercises to promote physical and mental well-being.
Equine Groom
wellington ridding school
Reading, Hampshire
09.2010 - 11.2013
- Implemented bio-security measures to protect horses and staff.
- Mucked out stables and yards in line with schedule.
- Monitored horse welfare and wellbeing, identifying and addressing any unmet needs.
- Drove tractor and quad bike to efficiently complete tasks.
- Led horses to and from stables and fields safely to reduce likelihood of injuries.
- Replaced bedding in thoroughly cleaned stalls for hygienic animal living quarters.
- Maintained stables, completing range of tasks from painting to carpentry.
- Prepared horses for lessons, trail rides and competitions.
- Updated vets with comprehensive progress reports following injury or illness.
Restaurant Waitress
McDonald's
Petersfield, Hampshire
03.2009 - 08.2010
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
Education
GCSEs - math english science
The Petersfield School
Petersfield /2004 - /2009
NVQ Level 2 - eqine animal care
wellington ridding / sparsholt collage
Reading /2010 - /2013
Skills
- Waiting tables
- Refund handling
- Customer service
- Cashing up
- Customer greeting
- Money management
- Food Hygiene
- Housekeeping
- Sales expertise
- Cash handling
- Food preparation
Languages
English
Fluent
Timeline
Cafe Waitress
aylings garden center
10.2022 - 01.2023
Care Assistant
Allied Healthcare
06.2018 - 08.2021
Equine Groom
wellington ridding school
09.2010 - 11.2013
Restaurant Waitress
McDonald's
03.2009 - 08.2010
GCSEs - math english science
The Petersfield School
/2004 - /2009
NVQ Level 2 - eqine animal care
wellington ridding / sparsholt collage
/2010 - /2013
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