Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nadezda Isakova

Gravesend

Summary

Motivated focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.

Overview

4
4
years of professional experience

Work History

Waitress Supervisor

Alto gusto
Gravesend
01.2019 - 09.2020
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Calculated charges, issued table checks and collected payments from customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Resolved customer complaints in a timely manner with professionalism.
  • Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.

Quality Controller

Davies Turner & Co Ltd
Dartford
01.2017 - 12.2018
  • Monitored production processes and performed in-process inspections on components and materials.
  • Conducted regular audits to verify that suppliers meet established quality standards.
  • Recorded test data and applied statistical quality control procedures.
  • Performed daily quality checks of finished products to ensure adherence to customer requirements.
  • Investigated customer complaints and documented root causes, corrective actions, and preventive measures.
  • Developed quality control procedures for new product lines according to industry regulations.

Education

Entry Level 1/2 - English Language

Gravesend Adult Education Centre
Gravesend
05.2017

High School Diploma -

Baltic International Academy - Jekabpils Branch
Jekabpils, Latvia
06.2013

Skills

  • Waiting Tables
  • Buffet Setup and Takedown
  • Order Accuracy
  • Customer Service
  • Conflict Resolution
  • Strong leadership
  • Complaint Handling
  • Waiting tables
  • Menu knowledge
  • Buffet setup and takedown
  • Liquor, wine, and food service

Languages

English
First Language
Latvian
Upper Intermediate (B2)
B2
Russian
Advanced (C1)
C1
Polish
Elementary (A2)
A2

Timeline

Waitress Supervisor

Alto gusto
01.2019 - 09.2020

Quality Controller

Davies Turner & Co Ltd
01.2017 - 12.2018

Entry Level 1/2 - English Language

Gravesend Adult Education Centre

High School Diploma -

Baltic International Academy - Jekabpils Branch

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Nadezda Isakova