Emily McCarthy
Salisbury,United Kingdom
Summary
Through previous employment and experience. I'm skilled at handling busy times while maintaining excellent customer service, contributing to high customer satisfaction and repeat business. Proven ability to work well in team and manage multiple tasks efficiently. I'm a hard working individual with a creative mind. I'm willing to learn new skills and use the skill I already have for my work. I'm organized and have excellent time management. I'm friendly, helpful, polite and have a good sense of humour.
Overview
11
11
years of professional experience
Work history
Cafe worker
Headlands Farm Coffee Shop
Romsey, Hampshire
2024.11 - Current
- Assisted team members during peak hours, ensuring seamless service delivery.
- Delivered prompt service to customers, resulting in repeat business.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Highlighted daily specials to encourage customer purchases.
- Stocked display cases with fresh bakery items, enticing customers to make purchases.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Maintained clean and organised work area, contributing to efficient service delivery.
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Interacted with customers courteously, creating friendly atmospheres.
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Lunchtime assistant
The New Forest Primary School
Salisbury, Wiltshire
2022.01 - 2025.02
- Handled food service tasks, improving lunch period flow.
- Ensured cleanliness of dining area by promptly clearing tables, supporting a hygienic environment.
- Maintained order during busy periods, fostering a calm atmosphere for students.
- Collaborated with teaching staff for smooth lunchtime operations.
- Encouraged healthy eating habits, contributing to improved student well-being.
- Facilitated enjoyable break times with organised games.
- Reduced food waste by properly portioning meals.
- Responded proactively in emergency situations, ensuring pupil well-being.
Cleaner
Nviro
Southampton, Hampshire
2015.02 - 2018.12
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Adhered to company policies on chemical use to minimise health risks.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Assumed additional responsibilities during staff shortages, showcasing flexibility and commitment.
- Facilitated maintenance training sessions to instil good practices among team members.
Early years practitioner
Tickleford Preschool
Southampton , Hampshire
2015.09 - 2017.09
- Followed health and safety guidelines meticulously, maintaining a safe environment for children.
- Responded quickly during emergencies or accidents, guaranteeing child safety at all times.
- Managed challenging behaviour effectively, minimising disruption to daily routine.
- Facilitated educational games, enhancing cognitive abilities in young learners.
- Developed children's language skills by organising regular storytelling sessions.
- Observed and recorded child behaviour to identify developmental issues.
- Assisted in the planning of outdoor activities, promoting physical fitness in children.
- Prepared nutritious snacks and meals, fostering healthy eating habits in children.
Education
GCSEs - GCSE's
The Sholing Technology College.
SouthamptonSkills
- Cafe service
- Waiting tables
- Cold drink preparation
- Nut allergy awareness
- Gluten-Free menu familiarity
- Special dietary requirements knowledge
- Customer interface
- Multitasking mastery
- Time Management
- Organization
- Problem-Solving
- Good communication
- Teapot usage
- Waiting tables
Timeline
Cafe worker
Headlands Farm Coffee Shop
2024.11 - Current
Lunchtime assistant
The New Forest Primary School
2022.01 - 2025.02
Early years practitioner
Tickleford Preschool
2015.09 - 2017.09
Cleaner
Nviro
2015.02 - 2018.12
GCSEs - GCSE's
The Sholing Technology College.