Iman Zaynah-Din
Birmingham,West Midlands
Summary
A dedicated professional with a strong emphasis on patience and tolerance, excelling in teamwork and collaboration. Demonstrates exceptional multitasking abilities and conflict resolution skills, contributing to a harmonious work environment. Committed to leveraging these competencies to achieve organisational goals and foster productive team dynamics.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
6
6
years of professional experience
Work history
Barista
AC hotel - Mariott
Birmingham , West midlands
2024.06 - Current
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Collaborated with team members during busy periods improving workflow efficiency.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained cleanliness of the café area whilst preparing orders.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Trained new staff members on café operations, fostering teamwork and consistency.
Supervisor
Starbucks - Magic Bean
Birmingham, West midlands
2023.11 - 2024.06
- Delegated tasks appropriately, achieved balanced workload among team members.
- Monitored employee attendance records for maintaining discipline within the team.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
Learning mentor
Sixth form experience
Walsall, West midlands
2019.09 - 2020.01
- Provided personalised support to students, improving their academic performance.
- Provided one-to-one reading support to younger students as part of a structured literacy mentoring programme
- Conducted twice-weekly 20-minute sessions focused on developing reading fluency, comprehension, and confidence
- Facilitated discussions around reading material to enhance students’ understanding and critical thinking
- Assigned personalised weekly reading tasks, including targeted passages and reflective discussion prompts
- Selected books aligned with each student’s reading level to promote progress and engagement
- Contributed to development of pupils’ literacy skills through consistent support and tailored guidance
Project manager
NCS Experience
Walsall, West Midlands
2019.07 - 2025.08
- Led a team in planning and constructing a sensory garden at a local farm for children with special educational needs (SEN)
- Designed the layout and features of the garden to support sensory engagement and accessibility
- Liaised with farm owners to understand the needs of the children and adapt the design accordingly
- Managed a team budget, sourced materials, and coordinated purchases from local businesses
- Organised daily tasks, delegated responsibilities, and ensured timely progress toward project goals
- Built strong teamwork and leadership skills while overseeing both the creative and practical aspects of the project
- Delivered a meaningful community project that continues to benefit SEN children and their families
Education
Bachelor of Science - Psychology
Birmingham City University
Birmingham 2023.09 -
A-Levels -
Walsall Academy
Walsall 2019.09 - 2022.06
GCSEs -
Walsall Academy
Walsall 2014.09 - 2019.07
Skills
- Patience and tolerance
- Team player
- Multitasking
- Conflict Resolution
- Teamwork and collaboration
Affiliations
- baking as a side hobby
- social media creations
References
References available upon request.
Timeline
Barista
AC hotel - Mariott
2024.06 - Current
Supervisor
Starbucks - Magic Bean
2023.11 - 2024.06
Bachelor of Science - Psychology
Birmingham City University
2023.09 -
Learning mentor
Sixth form experience
2019.09 - 2020.01
A-Levels -
Walsall Academy
2019.09 - 2022.06
Project manager
NCS Experience
2019.07 - 2025.08
GCSEs -
Walsall Academy
2014.09 - 2019.07