Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
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Aaliyah Dempsey

Liverpool,England

Summary

Dedicated professional with expertise in Point-Of-Sale systems, customer service, and sales persuasion. Demonstrates patience under pressure and excels in restocking merchandise, handling returns, and performing cleaning duties. Skilled in up-selling products to enhance customer satisfaction and drive sales growth. Committed to leveraging skills for career advancement in retail management.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Barista

Costa coffee
Liverpool, England
11.2024 - 01.2025
  • Streamlined order taking process, reducing wait times for customers' convenience.
  • Offered personalised beverage recommendations, enhancing customer rapport.
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Implemented hygiene standards throughout café premises for public health safety compliance.

Waiter glass collector

Cookhouse
Liverpool, England
03.2024 - 08.2024
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Managed table settings for optimal dining experience.
  • Remained calm under pressure, ensuring better performance during peak hours.

Education

GCSEs - Business

St julies
Liverpool
09.2019 - 06.2024

Skills

  • Point-Of-Sale system expertise
  • Customer Service
  • Sales persuasion
  • Patience under pressure
  • Restocking merchandise
  • Returns handling
  • Cleaning duties
  • Up-Selling products
  • Heating and frothing milk
  • Barista equipment maintenance
  • Hot chocolate making
  • Handling customer complaints
  • Sense of humour
  • Patience and tolerance
  • Cash register proficiency
  • Health and Safety
  • Multitasking
  • Menu memorisation
  • Till management
  • Strong communication
  • Detail Orientated
  • Complaint handling
  • Teamwork and collaboration
  • Quick learner
  • Active listening

Affiliations

  • i enjoy painting in my spare time

Accomplishments

GCSE English Language

Timeline

Barista

Costa coffee
11.2024 - 01.2025

Waiter glass collector

Cookhouse
03.2024 - 08.2024

GCSEs - Business

St julies
09.2019 - 06.2024

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Aaliyah Dempsey