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 Dedicated MBA graduate with strong background in leadership, problem solving and strategic planning. Increased customer satisfaction by 14% with innovates ideas at my current workplace. I have a proven track record of making decisions in a fast-paced environment. A confident communicator liaising with employees at all levels in the business. A multitasker, with an ability to complete tasks at various stages. I am a quick learner, able to handle challenging situations. Currently seeking opportunities to enhance my current skills and acquire new skills. 

Friendly, enthusiastic, and customer-focused professional with over 6 years of experience in hospitality and customer service environments. Known for creating warm, welcoming experiences for guests while maintaining high standards of service, cleanliness, and professionalism.
A confident communicator with a natural ability to build rapport quickly, work efficiently under pressure, and contribute positively to team success. Passionate about delivering exceptional guest experiences and exceeding expectations in fast-paced, high-quality hospitality settings.

Healthcare administrative professional with hands-on experience in a hospital setting supporting patient access, registration, and service coordination in high-volume environments. Currently working as a Guest Relations Associate at a children’s hospital, where I assist patients and families both in person and over the phone, navigate electronic health records, and coordinate with multiple departments to ensure accurate information and smooth patient flow. Known for strong multitasking abilities, attention to detail, and maintaining confidentiality while handling sensitive patient information. Brings over three years of customer service experience, with a calm, patient-centered approach and a strong willingness to learn insurance, referral, and authorization processes to continue growing within healthcare administration.


Professional with strong background in guest relations and customer service. Demonstrates effective communication skills, problem-solving abilities, and adaptability to meet changing demands. Known for fostering teamwork and consistently delivering results. Skilled in conflict resolution, hospitality management, and enhancing guest experiences.

Ilze Olina

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Guest Relations Assistant

Junior software developer

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NVQ Level 3 - Aeronautical Engineering & Maintenance

NVQ Level 3 - Computing

Bachelor of Science - Aerospace Engineering

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Bachelor of Science - Aerospace Engineering

Guest Relations Assistant

NVQ Level 3 - Computing

Junior software developer

NVQ Level 3 - Aeronautical Engineering & Maintenance

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