ELEANOR PARKER
London,UK
Summary
Dynamic and results-driven professional with a strong focus on customer engagement and sales support. Demonstrates exceptional skills in conflict resolution, complaint handling, and strategic selling techniques to consistently achieve sales targets. Adept at multitasking and prioritisation under pressure, with excellent communication, collaboration, organisational skills, and attention to detail. Committed to leveraging these competencies to drive business success and enhance customer satisfaction.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Guest Relations Assistant
The Dilly Hotel
London, City of London
09.2021 - 05.2025
- Provided seamless guest experiences, resolving customer concerns weekly with a 95% satisfaction rating
- Collaborated with team members to improve overall guest services efficiency and effectiveness.
- Coordinated with departments to manage special requests and ensure high standards of luxury service
- Enhanced team communication and efficiency by implementing feedback loops between front desk and housekeeping
Sales Assistant
The Co-Operative Food
Southampton, Hampshire
05.2019 - 03.2020
- Improved customer service by efficiently handling queries and complaints.
- Guaranteed high levels of customer satisfaction for over 3000+ customers through attentive service.
- Listened to customer needs to provide targeted advice, increasing sales opportunities.
Education
Certificate of Higher Education - Education and leadership
UCL Institute of Education
London 09.2024 - 07.2025
BSc - Sociology
London Metropolitan University
London 09.2021 - 07.2024
A-Levels - Sociology , Psychology , Criminology
Brockenhurst College
Southampton 09.2019 - 07.2021
Skills
- Customer engagement & sales support
- Conflict resolution & complaint handling
- Multitasking & prioritisation under pressure
- Communication & collaboration
- Organisational skills & attention to detail
- Sales target achievement
- Strategic selling techniques
Certification
- First Aid & Emergency Response
- Safeguarding & Conflict Resolution
- CPD: Supporting Vulnerable Individuals
Custom
Available upon request
Affiliations
- Sustainable fashion and designing
- Fitness and wellbeing
Accomplishments
Junior researcher on a nationwide research project on increasing inclusivity of children and young people.
References
References available upon request.
Timeline
Certificate of Higher Education - Education and leadership
UCL Institute of Education
09.2024 - 07.2025
BSc - Sociology
London Metropolitan University
09.2021 - 07.2024
Guest Relations Assistant
The Dilly Hotel
09.2021 - 05.2025
A-Levels - Sociology , Psychology , Criminology
Brockenhurst College
09.2019 - 07.2021
Sales Assistant
The Co-Operative Food
05.2019 - 03.2020
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