Kranthi Tirumalaraju
Summary
Dedicated MBA graduate with strong background in leadership, problem solving and strategic planning. Increased customer satisfaction by 14% with innovates ideas at my current workplace. I have a proven track record of making decisions in a fast-paced environment. A confident communicator liaising with employees at all levels in the business. A multitasker, with an ability to complete tasks at various stages. I am a quick learner, able to handle challenging situations. Currently seeking opportunities to enhance my current skills and acquire new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Guest relations assistant
The Lalit
London
10.2022 - Current
- Responded to customer inquiries via phone, email, and in-person, providing exceptional customer service and resolving any issues in a timely and efficient manner
- Maintaining accurate records of discussion or correspondences with customer, for a competent follow up of the unsolved situation
- Issuing accurate invoice/billing to customers timely
- Assisted in organizing and executing hotel events and functions
- Conducted hotel tours for potential guests
- Collaborated with other team members to improve customer service procedures and provide a seamless experience for customers.
- Addressed questions and escalated issues complaints to management.
Student Support officer
Chiswick College
06.2022 - 09.2022
- Responded to student inquiries by phone, email, and in person, offering exceptional customer service and assistance
- Helped students with academic and non-academic challenges such as schedule conflicts, financial aid, and housing issues
- Monitored student progress and offered academic and career advice
- Created and implemented student assistance programmes and services in collaboration with teachers and staff
- Maintaining accurate and up-to-date student records while adhering to institutional norms and requirements
- Aided with the organisation and implementation of student events and activities
- Managing a student cohort and delivering appropriate information respective to each cohort and increased student participation
- Collaborated with faculty and staff to create and implement academic advising programs and services.
- Organised peer counselling programs to monitor students development.
- Provided empathetic and effective counselling on academic and personal issues in group and one-to-one settings.
Sales Advisor
H&M
07.2021 - 07.2022
- Deliver high quality customer service, dealing with day-to-day enquires from customers
- Dealing with shop floor tasks i.e., Visual Merchandising the stock, stock replenishment, Tagging and restocking
- Fully trained on tills dealing with cash and card payments on a regular basis and cashing up the tills
- Consistently hitting sales targets set by store management, delivering the Highest customers
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Promoted customer loyalty scheme at checkout.
- Winning Employee of the month for completing all tasks before the given deadline
- Training two new members of my section on how to work on tills, tidying the shop floor and clearing rails.
- Retained customers by building rapport and delivering tailored product recommendations.
Sales Assistant
Bromley Surf
05.2021 - 07.2021
- Trained for using scanner, laminators, and printers to help customers
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Demonstrated exceptional computer skills resulting in excellent customer feedback
- Built relationships with customers to increase likelihood of repeat business
- Responded to customer questions and requests in a prompt, efficient and friendly manner
Education
Master of Business Administration - International Business
University of Greenwich
London April 2021 - May 2023
Bachelor's degree - Commerce
Andhra University
india June 2017 - May 2020
CBSE 12th - Maths, Economics and commerce
Visakha valley School
India March 2014 - April 2016
CBSE 10th -
Visakha valley School
India March 2013 - April 2014
Skills
- Team player
- Exceptional customer service
- Excellent verbal and written communication skills
- Strong customer service skills, including problem-solving, empathy, and a positive attitude
- Proficiency in Microsoft Office
- Excellent organizational skills, with the ability to multitask and manage time effectively
- Strong teamwork skills, with the ability to collaborate with other team members to deliver exceptional
Certification
Integrated Professional Competence Course (stage 2 of charted accountancy)
Interests
Reading Novels, Playing Badminton, Dancing.Page 3
Languages
English
Fluent
Hindi
Advanced
Telugu
Native
Korean
Beginner
Timeline
Guest relations assistant
The Lalit
10.2022 - Current
Student Support officer
Chiswick College
06.2022 - 09.2022
Sales Advisor
H&M
07.2021 - 07.2022
Sales Assistant
Bromley Surf
05.2021 - 07.2021
Master of Business Administration - International Business
University of Greenwich
April 2021 - May 2023
Bachelor's degree - Commerce
Andhra University
June 2017 - May 2020
CBSE 12th - Maths, Economics and commerce
Visakha valley School
March 2014 - April 2016
CBSE 10th -
Visakha valley School
March 2013 - April 2014
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