PRAISE TITILAYO ADEBAYO
Wootton Bridge,UK
Summary
Friendly, enthusiastic, and customer-focused professional with over 6 years of experience in hospitality and customer service environments. Known for creating warm, welcoming experiences for guests while maintaining high standards of service, cleanliness, and professionalism.
A confident communicator with a natural ability to build rapport quickly, work efficiently under pressure, and contribute positively to team success. Passionate about delivering exceptional guest experiences and exceeding expectations in fast-paced, high-quality hospitality settings.
Overview
6
6
years of professional experience
Work history
Guest Relations Assistant
Canaan City Guesthouse
Lagos, Nigeria
2024.01 - 2026.01
- Delivered friendly and efficient service to 50+ guests daily, ensuring a welcoming and enjoyable dining experience
- Assisted with food preparation, service, and presentation in line with high hospitality standards
- Supported front-of-house operations by interacting with guests, responding to requests, and ensuring satisfaction
- Maintained excellent cleanliness and hygiene standards across kitchen and dining areas
- Worked collaboratively with kitchen and service teams to ensure smooth and timely service
- Demonstrated strong multitasking skills during peak service periods, maintaining quality and efficiency
- Enhanced guest experience by providing excellent customer service.
Customer Service Representative
Digilearn Centre Limited
Lagos
2021.09 - 2023.12
- Managed 60+ customer interactions daily across phone, email, and social media
- Built strong relationships with customers, contributing to increased satisfaction and retention
- Resolved queries and complaints professionally, maintaining a calm and friendly approach
- Delivered clear and accurate information, ensuring a positive customer experience
- Worked effectively within a team to improve service delivery
Customer Service Representative / Front Desk Support
Knit-A-Clothe
Lagos
2019.11 - 2020.08
- Welcomed customers and handled enquiries in a friendly and professional manner
- Assisted with sales and customer engagement, contributing to 9% increase in revenue
- Maintained an organised and presentable environment for customers
- Supported day-to-day operations, ensuring smooth service delivery
Education
Bachelor of Arts - Communication and Language Arts
University of Ibadan
NigeriaSkills
- Exceptional customer service and guest experience
- Confident communication and interpersonal skills
- Food and beverage service (taking orders, serving, presentation)
- Ability to multi-task in fast-paced environments
- Strong teamwork and collaboration
- Attention to detail and high standards of cleanliness
- Problem-solving and quick thinking under pressure
- Positive attitude with a “can-do” approach
- Organisation and time management
- Professional appearance and presentation
- Instruction adherence
- Food safety standards compliance
REFERENCES
Available upon request
ADDITIONAL STRENGTHS
- Warm, friendly, and approachable personality
- Strong passion for hospitality and customer service
- Able to remain calm and professional under pressure
- Flexible to work evenings, weekends, and busy seasonal periods
- Quick learner with a proactive attitude
- Committed to maintaining high standards and exceeding guest expectations
Timeline
Guest Relations Assistant
Canaan City Guesthouse
2024.01 - 2026.01
Customer Service Representative
Digilearn Centre Limited
2021.09 - 2023.12
Customer Service Representative / Front Desk Support
Knit-A-Clothe
2019.11 - 2020.08
Bachelor of Arts - Communication and Language Arts
University of Ibadan