Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Certification
Custom
Timeline
Generic
IKRAM RHAMIRICH

IKRAM RHAMIRICH

dunmow,Essex

Summary

Highly skilled professional with extensive experience in customer service and emergency care. Proficient in first aid, infant AED and CPR, and general first aid. Demonstrates strong technical abilities with expertise in Microsoft Windows, Linux, MAC OS X, Microsoft Office, OpenOffice, desktop PC repair, installation of surveillance cameras, WordPress, HTML, CSS, JavaScript, Language C, Hyper-V, VMware, VirtualBox and Packet-Tracer. Adept at providing exceptional hospitality services while ensuring safety and well-being. Career goal includes leveraging technical skills to enhance operational efficiency in a dynamic environment.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Flight attendant

Ryanair
, Essex
02.2023 - Current
  • Performed first aid procedures when necessary to safeguard passenger health on board.
  • Checked emergency equipment regularly for functioning readiness in case of an incident.
  • Ensured passenger comfort through efficient meal and drink services.
  • Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.

Flight attendant

Ryanair
Marrakesh, Morocco
12.2022 - 02.2023
  • Provided high standard of customer service whilst ensuring passenger safety.
  • Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.

Commercial

Carreco
Casablanca, Morocco
04.2020 - 09.2020
  • Managed high volume accounts to ensure customer satisfaction.

Internship trainer

University Ibn tofail
Kénitra, Morocco
11.2019 - 04.2020
  • Training modules: Computer components, office automation, computer maintenance, networking and IT development basics.
  • Computer maintenance and technical support for employees.
  • Computer maintenance, customer technical support, and FastEthernet LAN network cabling. Fiber optic.

Commercial and Logistics

Atlantis Carreaux
Kenitra, Morocco
08.2019 - 02.2020
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Call center agent

Perfectia
Kenitra, Morocco
05.2019 - 07.2019
  • Improved team productivity through effective collaboration and teamwork.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Provided technical support for customer issues, demonstrating problem-solving skills.


Internship trainer

University Ibn Tofail
Kénitra, Morocco
03.2018 - 05.2018
  • Developed customised training materials to meet specific intern needs.

Education

Training of flight attendant

CCFA
Marrakesh
09.2022 - 11.2022

Master of Science - specialized in computer security

National School of Applied Sciences
Kenitra ,Morocco
09.2019 - 09.2021

Bachelor of Science - Computer Network Techniques

ISTA MAAMORA
09.2018 - 09.2019

NVQ Level 4 - computer network techniques

ISTA Maamora
Kenitra, Morroco
09.2016 - 09.2018

Diploma of Higher Education - physical science and chemistry

Eco Plus
Kenitra ,Morocco
08.2014 - 08.2015

Skills

  • First aid proficiency
  • Customer service experience
  • Infant AED and CPR
  • Hospitality
  • General first aid
  • Emergency Care
  • Microsoft Windows
  • Linux
  • MAC OS X
  • Microsoft Office
  • OpenOffice
  • Desktop PC repair
  • installation of surveillance cameras
  • WordPress
  • HTML
  • CSS
  • JavaScript
  • Language C
  • Hyper-V
  • VMware
  • VirtualBox
  • Packet-Tracer

Personal Information

Age: 27

Languages

Arabic
Native
English
Fluent
French
Fluent

Certification

  • Server virtualization with Windows Server Hyper-V and System Center
  • Windows Server 2012
  • Microsoft Office (Word, PowerPoint)
  • IT Essentials V6 (CISCO)
  • CCNA Security V6 (CISCO)
  • CCNA Routing and Switching: Introduction to Network V6 (CISCO)
  • CCNA Routing and Switching: Routing and Switching Essentials V6 (CISCO)
  • CCNA Routing and Switching: Scaling Networks V6 (CISCO)
  • CCNA Routing and Switching: Connecting Networks V6 (CISCO)

Custom

  • Reading
  • Motorcycle and automobile motor sport
  • Photography

Timeline

Flight attendant

Ryanair
02.2023 - Current

Flight attendant

Ryanair
12.2022 - 02.2023

Training of flight attendant

CCFA
09.2022 - 11.2022

Commercial

Carreco
04.2020 - 09.2020

Internship trainer

University Ibn tofail
11.2019 - 04.2020

Master of Science - specialized in computer security

National School of Applied Sciences
09.2019 - 09.2021

Commercial and Logistics

Atlantis Carreaux
08.2019 - 02.2020

Call center agent

Perfectia
05.2019 - 07.2019

Bachelor of Science - Computer Network Techniques

ISTA MAAMORA
09.2018 - 09.2019

Internship trainer

University Ibn Tofail
03.2018 - 05.2018

NVQ Level 4 - computer network techniques

ISTA Maamora
09.2016 - 09.2018

Diploma of Higher Education - physical science and chemistry

Eco Plus
08.2014 - 08.2015

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IKRAM RHAMIRICH