IKRAM RHAMIRICH
dunmow,Essex
Summary
Highly skilled professional with extensive experience in customer service and emergency care. Proficient in first aid, infant AED and CPR, and general first aid. Demonstrates strong technical abilities with expertise in Microsoft Windows, Linux, MAC OS X, Microsoft Office, OpenOffice, desktop PC repair, installation of surveillance cameras, WordPress, HTML, CSS, JavaScript, Language C, Hyper-V, VMware, VirtualBox and Packet-Tracer. Adept at providing exceptional hospitality services while ensuring safety and well-being. Career goal includes leveraging technical skills to enhance operational efficiency in a dynamic environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Flight attendant
Ryanair
, Essex
2023.02 - Current
- Performed first aid procedures when necessary to safeguard passenger health on board.
- Checked emergency equipment regularly for functioning readiness in case of an incident.
- Ensured passenger comfort through efficient meal and drink services.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
Flight attendant
Ryanair
Marrakesh, Morocco
2022.12 - 2023.02
- Provided high standard of customer service whilst ensuring passenger safety.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
Commercial
Carreco
Casablanca, Morocco
2020.04 - 2020.09
- Managed high volume accounts to ensure customer satisfaction.
Internship trainer
University Ibn tofail
Kénitra, Morocco
2019.11 - 2020.04
- Training modules: Computer components, office automation, computer maintenance, networking and IT development basics.
- Computer maintenance and technical support for employees.
- Computer maintenance, customer technical support, and FastEthernet LAN network cabling. Fiber optic.
Commercial and Logistics
Atlantis Carreaux
Kenitra, Morocco
2019.08 - 2020.02
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call center agent
Perfectia
Kenitra, Morocco
2019.05 - 2019.07
- Improved team productivity through effective collaboration and teamwork.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Provided technical support for customer issues, demonstrating problem-solving skills.
Internship trainer
University Ibn Tofail
Kénitra, Morocco
2018.03 - 2018.05
- Developed customised training materials to meet specific intern needs.
Education
Training of flight attendant
CCFA
Marrakesh 2022.09 - 2022.11
Master of Science - specialized in computer security
National School of Applied Sciences
Kenitra ,Morocco 2019.09 - 2021.09
Bachelor of Science - Computer Network Techniques
ISTA MAAMORA
2018.09 - 2019.09
NVQ Level 4 - computer network techniques
ISTA Maamora
Kenitra, Morroco 2016.09 - 2018.09
Diploma of Higher Education - physical science and chemistry
Eco Plus
Kenitra ,Morocco 2014.08 - 2015.08
Skills
- First aid proficiency
- Customer service experience
- Infant AED and CPR
- Hospitality
- General first aid
- Emergency Care
- Microsoft Windows
- Linux
- MAC OS X
- Microsoft Office
- OpenOffice
- Desktop PC repair
- installation of surveillance cameras
- WordPress
- HTML
- CSS
- JavaScript
- Language C
- Hyper-V
- VMware
- VirtualBox
- Packet-Tracer
Personal Information
Age: 27
Languages
Arabic
Native
English
Fluent
French
Fluent
Certification
- Server virtualization with Windows Server Hyper-V and System Center
- Windows Server 2012
- Microsoft Office (Word, PowerPoint)
- IT Essentials V6 (CISCO)
- CCNA Security V6 (CISCO)
- CCNA Routing and Switching: Introduction to Network V6 (CISCO)
- CCNA Routing and Switching: Routing and Switching Essentials V6 (CISCO)
- CCNA Routing and Switching: Scaling Networks V6 (CISCO)
- CCNA Routing and Switching: Connecting Networks V6 (CISCO)
Custom
- Reading
- Motorcycle and automobile motor sport
- Photography
Timeline
Flight attendant
Ryanair
2023.02 - Current
Flight attendant
Ryanair
2022.12 - 2023.02
Training of flight attendant
CCFA
2022.09 - 2022.11
Commercial
Carreco
2020.04 - 2020.09
Internship trainer
University Ibn tofail
2019.11 - 2020.04
Master of Science - specialized in computer security
National School of Applied Sciences
2019.09 - 2021.09
Commercial and Logistics
Atlantis Carreaux
2019.08 - 2020.02
Call center agent
Perfectia
2019.05 - 2019.07
Bachelor of Science - Computer Network Techniques
ISTA MAAMORA
2018.09 - 2019.09
Internship trainer
University Ibn Tofail
2018.03 - 2018.05
NVQ Level 4 - computer network techniques
ISTA Maamora
2016.09 - 2018.09
Diploma of Higher Education - physical science and chemistry
Eco Plus
2014.08 - 2015.08