Ismail Nahour
Bishop's Stortford,Hertfordshire
Summary
Accomplished professional experienced working in airline industry. Responds professionally to emergency situations and remains cool under pressure. Seeking challenging new position to continue providing exceptional customer service to travellers.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Flight attendant
Ryanair
Bishop's Stortford
01.2024 - Current
- Provided high standard of customer service whilst ensuring passenger safety.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Ensured passenger comfort through efficient meal and drink services.
- Delivered comprehensive safety presentations for enhanced onboard security awareness.
Analyst
Webhelp
Marrakech
08.2022 - 08.2023
- Enhanced decision-making by analysing complex data sets.
- Interpreted financial reports for improved budget management.
- Streamlined workflow with efficient analytical strategies.
- Implemented new software to increase work efficiency.
- Developed predictive models, increasing future business insights.
- Created comprehensive reports, aiding in strategic planning.
- Facilitated client meetings to discuss and interpret analysis findings.
Content moderator
Tiktok
Marrakech
08.2021 - 07.2022
- Defined website content, quality and style to align with client visions.
- Brainstormed content ideas to captivate audiences with various journalists.
- Getting rid of alarming content across the platform
Education
Diploma of Higher Education - English studies
Cadi Ayyad Faculty
Marrakech 09.2018 - 09.2021
Skills
- Customer service excellence
- Cabin crew certification
- Emergency procedures knowledge
- First aid proficiency
- Multilingual communication
Languages
English
Fluent
Certification
IAA Aviation certificate
Affiliations
- Travel
- Sports
- Music
Timeline
Flight attendant
Ryanair
01.2024 - Current
Analyst
Webhelp
08.2022 - 08.2023
Content moderator
Tiktok
08.2021 - 07.2022
Diploma of Higher Education - English studies
Cadi Ayyad Faculty
09.2018 - 09.2021
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