Alina Iliescu
Daventry,Northamptonshire
Summary
Driven professional with background in sales, customer service. Skilled at fostering relationships with customers to increase loyalty and retention.
Service-oriented with background in food, beverages and duty-free selling on board and helping customers. Expertise in checkouts, payment processing and order bagging.
Hardworking and organised with good conversational and time management abilities.
Overview
11
11
years of professional experience
Work History
Flight attendant
Air Moldova
Chisinau , Republic of Moldova
2011.05 - 2021.12
- Provided high standard of customer service whilst ensuring passenger safety.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Promoted duty-free goods and collected payments from patrons.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
- Checked emergency equipment regularly for functioning readiness in case of an incident.
- Performed first aid procedures when necessary to safeguard passenger health on board.
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing the overall flying experience for them.
- Trained new hires on company policies and customer service standards imparting shared knowledge for better team performance.
- Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
Education
Philology English and French
The National Pedagogical College ''Andrei Saguna''
Sibiu, Romania 09/2005 - 06/2009
Skills
- Emergency procedures knowledge
- First aid proficiency
- Multilingual communication
- Safety equipment operation
- Cultural sensitivity
- Hospitality management
- Skilled in conflict resolution
- Customer Service
- Training and Development
Affiliations
- Reading
- Hiking
Languages
English
Upper intermediate
Romanian
Proficient (C2)
Russian
Upper intermediate
Timeline
Flight attendant
Air Moldova
2011.05 - 2021.12
Philology English and French
The National Pedagogical College ''Andrei Saguna''
09/2005 - 06/2009
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