IKPONMWOSA JUDE OSAYOGIE LUKU
Sunderland,Tyne and Wear
Summary
Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Customer service assistant
ASDA Esso
Seaham, Durham
2025.01 - Current
- Improved efficiency at checkout by mastering POS system operations quickly.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Upheld company policies and procedures consistently for maintained standards of operation.
- Offered helpful advice on product selection, leading to increased sales.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Provided exceptional levels of customer service consistently; creating loyal customers .
Online assistant
Sainsbury's
Sunderland, Tyne and Wear
2024.12 - 2024.12
Education
Bachelor of Science - Social Work
University of Benin
2013.02 - 2017.03
Master of Science - Psychology
University of Sunderland
Sunderland 2024.09 - 2025.10
Skills
- Customer Service
- Cash handling
- Sales techniques
- Point of Sale (POS) system
- Sales driven
- Composure under pressure
- Polite and friendly
- Reporting and documentation
- Stock replenishment
- Health and Safety Compliance
References
References available upon request.
Timeline
Customer service assistant
ASDA Esso
2025.01 - Current
Online assistant
Sainsbury's
2024.12 - 2024.12
Master of Science - Psychology
University of Sunderland
2024.09 - 2025.10
Bachelor of Science - Social Work
University of Benin
2013.02 - 2017.03