Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Iestyn Edwards

Pembroke,Pembrokeshire

Summary

I am a hard worker who knows the importance of putting my best foot forward for my employer but also for the customers, I often dealt with complaints and customer requests and handled them efficiently and with care ensuring the customer came away with a positive view of the establishment. I have built up a connection and friendship with many of my colleagues meaning the shifts were not dull and we would all put forward our best efforts. I am a reliable and effective worker and learn quickly I have good time management skills and am always punctual showing up to shifts on time and ready to work as I know how important a dedicated team is to an effective work environment

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Crew member

McDonald's
Pembroke Dock, Pembrokeshire
04.2023 - Current
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Provided personalised customer service fostering loyalty amongst clients.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Flexibly took on various roles to support workflow.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.

Crew member

Kfc
Pembroke Dock, Pembrokeshire
03.2022 - 12.2022
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Attended to customers with friendly and accurate service.
  • Addressed questions, concerns and complaints of customers.
  • Warmly greeted customers and proactively reduced wait times.

Education

GCSEs - All required GCSE subjects, as well as Art, Food and Nutrition, Media Studies and IT

Ysgol Harri Tudur
Pembroke
09.2021 - 07.2022

A-Levels - History, Welsh Bac and Religious Studies

Ysgol Harri Tudur
Pembroke
09.2022 - 07.2024

Skills

  • Communication proficiency
  • Fast-Paced work adaptability
  • Communication excellence
  • Peer collaboration
  • Leadership potential
  • Health and Safety Compliance
  • Team player
  • Cash handling
  • Customer Service
  • Customer relations
  • Product knowledge
  • Food preparation

Affiliations

  • Surfing
  • DIY
  • Gym
  • Reading
  • Travelling

Timeline

Crew member

McDonald's
04.2023 - Current

A-Levels - History, Welsh Bac and Religious Studies

Ysgol Harri Tudur
09.2022 - 07.2024

Crew member

Kfc
03.2022 - 12.2022

GCSEs - All required GCSE subjects, as well as Art, Food and Nutrition, Media Studies and IT

Ysgol Harri Tudur
09.2021 - 07.2022

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Iestyn Edwards