Christopher Wilcock
Leigh,Lancashire
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
Work history
PCV driver
Howard’s Travel / Omega Busways
Warrington , Cheshire
2018.02 - Current
- Provided timely transport services, improving company reputation.
- Followed prescribed routes for efficient service delivery.
- Enhanced customer satisfaction with professional driving services.
- Adhered to local traffic laws whilst operating large vehicles in crowded urban areas.
- Reported any incidents or accidents promptly to management, maintaining transparency in operations.
- Dealt courteously with passengers, promoting good public relations for the company.
- Managed difficult behaviour from passengers professionally, maintaining peace and order within the bus.
- Ensured safety and comfort of total of up to 82 passengers.
- Undertake 40 hours of training over a rolling five year period as part of the Certificate of Professional Competence scheme. Training includes : Customer care, Disability awareness, The handling of difficult situations, Driving hours and driver law.
- Maintained clean bus driver (PVC) license since 1995.
Education
GCSEs -
Bedford High School
LeighSkills
- Route memorisation
- Disability awareness training
- Knowledge of transport law
- Remaining calm under pressure
- Resilience under stress
- Disability access knowledge
- Punctuality and reliability
- Fare collection experience
- Driver cpc qualification
- Fatigue management
- Cash handling
- Customer Service
- Calm under pressure
- Conflict Resolution
- Professionalism
- Passenger assistance
Timeline
PCV driver
Howard’s Travel / Omega Busways
2018.02 - Current
GCSEs -
Bedford High School