Ian Norris
Bonnybridge,Stirlingshire
Summary
A positive and approachable individual who thrives in a fast-paced, ever-changing environment. Self-driven and takes real pride in producing accurate, high-quality work, always aiming to uphold the company’s standards. Brings a proactive, solutions-focused mindset and handles queries in a professional and respectful manner. A dependable team member with strong communication skills, excellent organisation, and a keen eye for detail to ensure accuracy in financial processes. Eager to contribute to a supportive, hardworking team culture where collaboration and a positive atmosphere go hand in hand.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work history
Housekeeping attendant
The Gleneagles Hotel
Auchterarder, Perthshire
2024.01 - Current
- Maintained cleanliness of leisure and spa facilities, meeting rooms, and public areas to high standards.
- Checked carpets, upholstery, and furniture regularly, reporting maintenance or cleaning needs promptly.
- Replenished amenities in public and back-of-house restrooms consistently.
- Cleaned pool and spa areas using designated cleaning products and appropriate machinery.
- Assisted with heavy-duty deep cleaning tasks on a regular basis.
- Kept back landings and staff staircases tidy and clear at all times.
- Provided thorough handovers to night housekeeping supervisors at shift end.
- Interacted with guests warmly and professionally, striving to exceed their expectations and enhance their stay.
Owner/Operator
LCM Specialist Services Limited
Falkirk, Stirlingshire
2014.10 - 2024.01
- Conducted inspections and cleaning of domestic and commercial textiles and hard surfaces to established standards.
- Identified textile types in carpets, upholstery, and hard surfaces to ensure correct cleaning methods.
- Prepared inspection reports detailing installation, manufacturing, and cleaning faults for clients.
- Interacted with customers professionally to enhance their experience.
- Delivered high-quality customer service, fostering repeat business and referrals.
- Managed inventory levels of cleaning solutions in operation and vehicles.
- Oversaw financial management, ensuring fiscal health of the business.
- Addressed customer complaints promptly, leading to improved customer satisfaction.
- Managed daily operations to ensure smooth running of the business.
- Reviewed financial data and reports to formulate annual and quarterly budgets.
- Collaborated with accountants for accurate financial reporting.
Manager Reconciliations, Payment and Fraud
Virign Money
Edinburgh , Midlothian
2011.01 - 2014.10
- Achieved consistent regulatory compliance by implementing robust risk management processes.
- Developed a risk management plan to mitigate potential issues.
- Conducted regular reviews of internal controls strengthening the company's defence against fraud risks.
- Assured accuracy in financial statements through meticulous review and reconciliation processes.
- Carried out reconciliation tasks daily, ensuring balance in accounts.
- Enhanced accuracy of financial reports with detailed reconciliation tasks.
- Liaised with other departments, ensuring accurate information exchange about potential risks.
- Evaluated potential risks for minimising financial losses.
- Prepared comprehensive reports after each investigation for review by higher management.
- Monitored customer transactions to detect any abnormalities or discrepancies that could indicate fraudulent activity.
- Collaborated with law enforcement agents to ensure proper legal procedures were followed.
- Implemented new anti-fraud measures, resulting in enhanced security protocols.
- Managed electronic fund transfers, ensuring secure transactions.
Business Support Manager - Risk and Control
Royal Bank of Scotland
Edinburgh
2001.07 - 2011.01
- Oversight and reconciliation of a suite of 5500 ATM suspense and General ledger accounts (annual account values £17 billion)
- Reconciliation of interchange network reciprocity income.
- Independent Manager for note granulation.
- Ensuring adherence to all internal and external governance.
- Responsibility for production and testing of business recovery plan.
- Acted as point of contact for internal and external stakeholders, relative to all internal external compliance requirements.
- Built and maintained strong working relationships with colleagues.
- Drove collecting statistics, data and other management information.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Communicated policy changes and business priorities to effectively manage risks.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Identified, managed and maintained all appropriate risk Identification and resolution log in accordance with regulatory requirements.
Manager
Morland and Co LTD
Abingdon, Oxfordshire
1994.07 - 2001.01
- Supported hotel restaurant operations to enhance dining experiences.
- Conducted property inspections to ensure cleanliness and repair standards.
- Coordinated front desk operations to facilitate seamless guest interactions.
- Maintained health and safety compliance throughout premises.
- Addressed guest complaints to uphold brand reputation.
- Managed cash floats and executed secure banking procedures.
- Oversaw inventory and stock levels to ensure operational efficiency.
- Prepared financial reports for management teams.
- Collaborated with auditors to facilitate annual audits smoothly.
- Monitored daily revenue and expenses to ensure financial accuracy.
Education
Bachelor of Arts - Hotel, Catering and Institutional Management
Lancaster University
Lancaster, Lancashire 1990.09 - 1994.06
Skills
- A positive and approachable individual who thrives in a fast-paced, ever-changing environment
- Self-driven and takes real pride in producing accurate, high-quality work, always aiming to uphold the company’s standards
- Brings a proactive, solutions-focused mindset and handles queries in a professional and respectful manner
- A dependable team member with strong communication skills, excellent organisation, and a keen eye for detail to ensure accuracy in financial processes
- Eager to contribute to a supportive, hardworking team culture where collaboration and a positive atmosphere go hand in hand
Timeline
Housekeeping attendant
The Gleneagles Hotel
2024.01 - Current
Owner/Operator
LCM Specialist Services Limited
2014.10 - 2024.01
Manager Reconciliations, Payment and Fraud
Virign Money
2011.01 - 2014.10
Business Support Manager - Risk and Control
Royal Bank of Scotland
2001.07 - 2011.01
Manager
Morland and Co LTD
1994.07 - 2001.01
Bachelor of Arts - Hotel, Catering and Institutional Management
Lancaster University
1990.09 - 1994.06