Katarzyna Grzelak

• Thoroughly cleaned guest rooms and bathrooms to high hygiene and presentation standards.
• Replenished amenities and maintained stock levels of cleaning supplies.
• Reported maintenance issues and guest feedback to supervisors.
• Followed health & safety, COSHH, and infection control procedures.
• Ensured excellent guest experience through attention to detail and discretion.
• Worked efficiently under time pressure, independently and in a team.

Key skills gained:

• Time management
• Workplace English vocabulary
• Physical stamina & reliability
• Teamwork in multicultural environment

• Answered incoming calls and assisted individuals with general inquiries related to local services.
• Provided empathetic and clear verbal communication in English.
• Logged call outcomes and followed up via email when needed.
• Handled difficult conversations calmly and professionally.
• Worked independently and maintained confidentiality.

• Responded to email and phone enquiries from members of the public in a polite and timely manner.
• Maintained and updated digital records, spreadsheets, and contact databases.
• Assisted with scheduling virtual meetings and preparing basic documents.
• Supported the coordination of online community events and sent follow-up communications.
• Ensured all information was handled confidentially and in line with GDPR guidelines.
• Used Microsoft Office and Google Workspace for daily administrative tasks.

• Provided emotional support to individuals through regular online or phone-based conversations.
• Listened actively and responded with empathy, confidentiality, and respect.
• Referred individuals to professional services or crisis support when needed.
• Encouraged positive coping strategies and offered motivation during difficult periods.
• Documented basic session notes in accordance with data protection and safeguarding guidelines.
• Attended virtual training sessions on active listening, mental health awareness, and boundaries.

• Assisted a diverse customer base in both English and Polish, ensuring friendly and efficient service.
• Operated the till, processed cash and card payments, and handled customer enquiries.
• Maintained cleanliness and organisation of shelves, fridges, and stockrooms.
• Replenished stock and monitored expiry dates, especially for fresh and imported products.
• Unpacked deliveries, labelled products, and supported pricing and promotions.
• Provided information about traditional Polish products to local (non-Polish) customers.

• Prepared ingredients and basic components for daily menu items according to recipes and quality standards.
• Washed, peeled, chopped, and measured vegetables, fruits, and other raw materials.
• Assisted chefs with mise en place to ensure efficient kitchen operations during service.
• Maintained cleanliness and organisation of the kitchen workstations in compliance with food safety and hygiene regulations (HACCP).
• Monitored stock levels of ingredients and reported shortages to the kitchen supervisor.
• Followed health and safety guidelines to ensure a safe working environment.

• Assisted customers in both Polish and Dutch, providing friendly and efficient service.
• Operated the cash register and handled cash, card, and contactless payments accurately.
• Stocked shelves, organized product displays, and monitored inventory levels.
• Managed product deliveries and ensured proper labeling and freshness, especially for imported Polish goods.
• Maintained cleanliness and order of the sales area and storage rooms.
• Provided product information and recommendations to a diverse customer base.

• Assisted in planning and organizing local community events aimed at fostering social cohesion and support.
• Communicated with residents via phone and email to provide information, answer queries, and gather feedback.
• Supported administrative tasks including managing contact lists, scheduling meetings, and preparing event materials.
• Collaborated with a diverse team of volunteers to ensure smooth execution of projects and activities.
• Monitored and reported on community engagement metrics to help improve future initiatives.
• Ensured respectful and inclusive communication to accommodate people from various cultural backgrounds.

• Supervised daily store operations during shifts to ensure efficient workflow and high customer service standards.
• Managed and motivated a team of sales assistants, delegated tasks, and monitored performance.
• Assisted store management in staff recruitment, training, and scheduling.
• Handled customer service escalations and resolved issues effectively.
• Oversaw inventory management, stock replenishment, and merchandising.
• Ensured compliance with health, safety, and company policies.