Louise Milnes
Norley,Cheshire
Summary
I am a seasoned professional with 14 years in Education, seeking to transition back to retail where I have a solid background in customer service. Early involvement in a family business instilled the importance and love of fostering a commitment to high-quality service and customer retention.
Throughout my diverse career, I have demonstrated my adaptability and rapid learning capabilities within fast paced environments. Due to recently relocating from Yorkshire, I am now available immediately and excited to apply my strengths to a new role within the retail sector.
Overview
42
42
years of professional experience
Work history
Learning Support Assistant / Lunchtime Supervisor
Eldwick Primary School
Bingley, West Yorkshire
10.2011 - 08.2025
- Support teachers by preparing resources, assisting with lesson delivery and facilitating student engagement during activities.
- Deliver lessons across Key Stage 2 in the absence of Teachers.
- Supervise students during breaks, organising and leading activities and promoting positive behaviour whilst ensuring a safe, enjoyable environment for all.
- Assist students with special educational needs, providing tailored support to enhance learning outcomes and participation.
- Manage challenging behaviour effectively, implementing strategies to promote positive behaviour.
- Facilitate small group sessions for targeted interventions, improving literacy and numeracy skills.
- Administer first aid and care for pupils when necessary, following school policies and procedures.
- Assist in the development of classroom displays to celebrate pupil work and engage them in topics.
- Prepared classroom resources to facilitate smooth lesson delivery.
- Provided emotional support and guidance to students, fostering a sense of confidence and well-being.
General Insurance Learning Development Consultant
Abbey National Building Society
Bradford, West Yorkshire
10.1996 - 09.2003
- Collaborate with senior management to identify skill gaps and develop strategic learning initiatives across the sales outlets.
- Design and develop tailored training programmes in order to facilitate workshops and training sessions, utilising interactive methods to engage participants and promote effective learning.
- Evaluate the effectiveness of training programmes through feedback and by analysing sales data.
Animal Warden
Woburn Safari Park
Woburn, Central Bedfordshire
03.1994 - 10.1996
- Carry out daily inspections of the area, assuring safety from potential hazards for livestock and the public.
- Prepare food for various species to maintain proper nutrition levels.
- Ensure optimal animal health by performing routine checks and administering medications, where necessary.
- Enhance animal welfare through carefully monitoring diets, behaviours and physical conditions.f
- Communicate effectively with visitors, providing information about different species housed within the facility which included conducting educational presentations to promote a wider understanding of wildlife conservation efforts.
- Performed administrative tasks like ordering supplies, maintaining inventory control-helping ensure smooth facility operations.
Sales Assistant in family business
White's Pet Stores
Widnes, Cheshire
01.1984 - 01.2006
- Maintain cleanliness and organisation of store displays to create an inviting shopping environment for customers.
- Assist customers in selecting appropriate pet supplies and products based on individual needs and preferences.
- Provide guidance to pet owners on proper care, nutrition, and training techniques for various animals to enhance customer knowledge.
- Manage till operations smoothly, reducing waiting time for customers.
Education
GCSE -
Shipley College
Shipley, Bradford03.2011
A-Levels - English Literature, Economics and General Studies
Helsby High School
Helsby, Cheshire07.1989
GCSE -
Helsby High School
Helsby, Cheshire07.1987
Skills
- A highly motivated individual with a positive can-do attitude who thrives on achieving high standards within a fast paced environment
- Adept at problem solving with a flair for thinking out of the box
- A friendly, approachable team player who proactively identifies colleagues, students / customers who require assistance
- Organised, able to prioritise and enjoys maintaining a clean and tidy working environment
Timeline
Learning Support Assistant / Lunchtime Supervisor
Eldwick Primary School
10.2011 - 08.2025
General Insurance Learning Development Consultant
Abbey National Building Society
10.1996 - 09.2003
Animal Warden
Woburn Safari Park
03.1994 - 10.1996
Sales Assistant in family business
White's Pet Stores
01.1984 - 01.2006
GCSE -
Shipley College
A-Levels - English Literature, Economics and General Studies
Helsby High School
GCSE -
Helsby High School
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