Iona McCabe
Glasgow ,Bearsden
Summary
Personable and intellectually driven final-year law student with a strong foundation in client-facing roles and a genuine passion for delivering exceptional, relationship-led service. Experienced in building trust with clients from diverse backgrounds through empathy, discretion, and clear communication, with a proven ability to exceed expectations and achieve results. Brings a global outlook shaped by academic specialisation in international law and a deep personal enthusiasm for travel, culture, cuisine, and hospitality. Thrives in fast-paced, dynamic environments, demonstrating strong critical thinking, impeccable problem-solving skills, and adaptability. A collaborative team player who enjoys working with people of all ages and backgrounds, while also being comfortable taking initiative and responsibility. Motivated by roles where professionalism, personality, and personal client relationships are central.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Legal Research Volunteer
Civil Rights First
Bearsden
2025.10 - 2026.01
- Working closely with clients from a wide range of backgrounds, listening carefully to their experiences and responding with empathy, sensitivity, and professionalism.
- Participating in team meetings to facilitate open communication and idea sharing.
- Upholding ethical standards whilst conducting experiments involving sensitive subjects or materials.
- Maintaining meticulous records by noting detailed observations during experiments.
- Building strong foundations of trust with clients by handling personal and often sensitive information with discretion and care.
- Conducting in-depth legal research across specific areas of law, analysing complex case law, legislation, and lengthy documentation to support cases effectively.
- Collaborating closely with colleagues to explore all possible legal avenues and work towards the best achievable outcomes for each client.
- Utilising innovative legal technology and research tools to enhance efficiency, accuracy, and depth of legal analysis.
- Demonstrating strong attention to detail and critical thinking when reviewing and synthesising complex information.
- Finding deep fulfilment in ensuring people feel supported, understood, and looked after during challenging circumstances.
Customer Sales Associate
Hillfoot Garage Ltd
Bearsden, East Dunbartonshire
2022.01 - 2026.01
- Initiating promotional activities to drive store traffic.
- Strengthening brand loyalty through exceptional customer service.
- Collaborating with team members for seamless store operations.
- Delivering exceptional, personalised customer service in a fast-paced retail environment, consistently creating a welcoming and memorable experience for every customer.
- Actively promoting and selling premium food products sourced from some of the UK's most respected cheesemonger's, butchers, chefs, and farmers, demonstrating product knowledge and a passion for quality.
- Building strong, long-term relationships with regular customers through genuine conversation, attentiveness, and tailored recommendations, resulting in high levels of customer loyalty.
- Achieving sales targets with dedicated up-selling techniques.
- Creating a positive shopping environment by maintaining clean and organised store..
- Renowned within the community for maintaining a positive, friendly, and professional attitude at all times, ensuring customers left feeling valued and looked after.
- Confidently engaging with customers of all ages and backgrounds, making each interaction feel personal and special.
- Working collaboratively within a diverse team, building strong relationships with colleagues and contributing to a positive working environment.
Private english tutor
Self-Employed
Bearsden
2020.04 - 2025.06
- Delivered personalised one-to-one English tuition to students of varying ages and abilities, tailoring each programme to individual learning styles and academic goals.
- Consistently achieved measurable results, with every pupil exceeding their predicted grades and outperforming initial expectations set by their teachers.
- Built long-term relationships with families, resulting in repeat engagements and referrals, including tutoring younger siblings over multiple years.
- Created a warm, supportive, and encouraging learning environment where students felt listened to, confident, and motivated to succeed.
- Travelled across the city to meet clients in their homes, demonstrating reliability, flexibility, and a commitment to convenience and discretion.
- Communicated regularly with parents and guardians, providing progress updates and reassurance while maintaining professionalism and trust.
- Recognised for approachability, empathy, and the ability to quickly build rapport with both students and families.
Education
LLB - Scots Law
University of Glasgow
Glasgow 2022.09 - 2026.06
Bearsden Academy
Bearsden, East Dunbartonshire 2020.04 - 2022.06
Skills
- Travel & Cultural Curiosity
Passionate travel enthusiast with a deep, genuine curiosity for the world Highly engaged in learning about global destinations, cultures, cuisines, history, hospitality, and leisure experiences, with a natural drive to continually broaden international knowledge - Interpersonal & Personal Skills
Friendly, enthusiastic, and confident individual with a warm, approachable manner and a strong passion for intellectual growth Naturally people-focused and extremely comfortable meeting new clients and forming relationships - Adaptability & Learning
Fast learner who thrives in fast-paced, ever-changing environments, adapting quickly while maintaining attention to detail and service quality - Teamwork & Collaboration
Enjoys working collaboratively with people from diverse backgrounds, contributing positively to team dynamics and shared goals
- Health, Fitness & Active Travel
Fitness and outdoor enthusiast with a strong interest in active lifestyles and nature-based experiences, including running, hiking, gym training, horse riding, skiing, and outdoor exploration
Affiliations
- Hiker
- Equestrian
- Runner
Languages
English
French
Spanish
Personal Information
References
References available upon request.
Custom
English - Native
French - Intermediate
Spanish - Beginner
Timeline
Legal Research Volunteer
Civil Rights First
2025.10 - 2026.01
LLB - Scots Law
University of Glasgow
2022.09 - 2026.06
Customer Sales Associate
Hillfoot Garage Ltd
2022.01 - 2026.01
Private english tutor
Self-Employed
2020.04 - 2025.06
Bearsden Academy
2020.04 - 2022.06