Ian Louth
Swindon,Wiltshire
Summary
Results-driven Online Customer Trading Manager with expertise in operations management and team leadership. Oversaw a team of over 100, ensuring health and safety compliance and effective performance management. Former Company Director with nearly 20 years in team oversight and financial operations. Strong communicator with a focus on achieving organisational objectives.
Overview
24
24
years of professional experience
Work History
Online Customer Trading Manager
Sainsbury's
Swindon, Wiltshire
03.2025 - Current
- Deliver and manage performance and KPI indicators
- Planned and managed colleagues' shifts and schedules to ensure operational efficiency.
- Collaborated with management team to oversee 100+ colleagues and led operations independently.
- Delivered customer service and addressed daily customer needs with care.
- Delivered customer orders accurately and on time. in 3.5T vehicle
- Complete health and safety risk assessments for department, store and vehicles on a Daily, Weekly and Monthly basis
Online Customer Trading Manager
Sainsbury's
Reading, Berkshire
11.2021 - 03.2025
- I was responsible for 75 home delivery driver colleagues, from hiring, scheduling, managing, maintanace of fleet and driver behaviour to risk assesments and was instrumental in moving the store drivers league table on costs from being consistantly RED to being best in region
Company Director
COS Dental Laboratory
Reading, Berkshire
07.2002 - 06.2021
- Led team of 35 employees, including technicians and delivery drivers, to ensure operational efficiency and effective service delivery
- Maintaining a safe and legal working environment in line with the GDC and Law and vehicle safety
- Ordered materials and stock to ensure optimal inventory levels, supporting seamless operations in marketing and advertising
- Managed bookkeeping, PAYE, and accounts to maintain financial accuracy and compliance
Education
Diploma of Higher Education - Science and Dental Technology
southampton technical college
Southampton, STH01-2001
Skills
- Risk assessment
- Health and safety compliance
- Record keeping
- Time-management
- Customer Service
- Team building
Timeline
Online Customer Trading Manager
Sainsbury's
03.2025 - Current
Online Customer Trading Manager
Sainsbury's
11.2021 - 03.2025
Company Director
COS Dental Laboratory
07.2002 - 06.2021
Diploma of Higher Education - Science and Dental Technology
southampton technical college