LYNDSAY MCGREGOR
GLASGOW,SCOTLAND
Summary
Compliance-focused leader for trading teams, driving customer care and consistent performance. Provides training, coaching, and actionable feedback to improve capability. Manages complaints risk and regulatory requirements to protect reputation and maintain trust.
Overview
23
23
years of professional experience
Work History
Online Trading Manager
Asda
05.2004 - Current
- Liaised with regulatory bodies to ensure full compliance with transport laws, avoiding penalties and maintaining a positive reputation.
- Investigated and reported on suspected breaches of compliance laws, regulations and standards.
- Facilitated staff training on compliance standards, regulations, and best practices, enhancing team knowledge and adherence.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Monitored staff performance and developed targeted improvement plans, fostering professional growth and accountability.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Trained and mentored employees to maximise team performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Resolved customer complaints through active listening and effective problem-solving, ensuring customer satisfaction and loyalty.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Worked closely with team members to coordinate efforts and achieve shared goals. members to achieve target results.
- Implemented safety protocols for all transport operations, reducing incidents and enhancing guest confidence.
- Developed and maintained detailed documentation of IT infrastructure and operational procedures, aiding in compliance and governance.
Education
Bachelor of Arts - Modern Languages
University of the West of Scotland
PaisleySkills
- Risk management
- Risk Assessment
- Strategic planning
- Health and safety
- Performance monitoring
- Staff development
- Customer experience enhancement
- Team Leadership
- Leadership and team collaboration
- Decision making
- Negotiation skills
- Conflict resolution
- Communication effectiveness
- Staff retention strategies
- Transportation systems
- Strategic planning
- Product knowledge
- Risk Assessment
- Strategic planning
Timeline
Online Trading Manager
Asda
05.2004 - Current
Bachelor of Arts - Modern Languages
University of the West of Scotland